Smile Boutique NYReviews of smileboutiqueny.com

Reply from Smile Boutique NYOct 6, 2026

Dear Dee, Thank you for sharing your feedback with us. First and foremost, we are sending you our best thoughts as you go through your treatment. We personally reviewed your case, and we have great news—you are actually still within your free adjustment period! We want to ensure your device fits comfortably and works perfectly for you. Please reach out directly to our customer support team at [email protected] or (347)630-54-74 so we can guide you through the next steps and make this completely right for you. We look forward to assisting you! Warm regards, Smile Boutique NY Care Team

Reply from Smile Boutique NYJun 19, 2026

Hi Amy, Thank you for taking the time to share your experience. We are genuinely sorry to hear about the frustration you’ve faced with the fit of your second set of partials, especially since your first order fit so beautifully after initial adjustments. We always strive for perfect precision, but we do want to address a critical factor regarding this specific order. Our records show that this appliance was self-adjusted at home, which our specialists previously reached out to advise against. We completely understand the urge to tweak things for comfort, but here is why we have a strict policy against self-adjustments: Altered Dimensions: Even minor changes made at home alter the structural integrity of the appliance. Lab Misalignment: Once an appliance is modified outside of our controlled lab environment, it no longer matches your original impressions. This makes it nearly impossible for our technicians to accurately calibrate further adjustments. Natural Shifting: Even within a year, teeth and gums can experience micro-shifts, meaning a brand-new appliance may sit differently than one you've already broken in. Our Priority: We want you to have a comfortable, functional smile, but we have to ensure it is done safely and accurately. Because self-modification goes against our quality guidelines, standard adjustments are no longer effective. However, we want to see how we can help you get things back on track. Please reach out to our management team directly at [email protected] or dial us on 347-630-5474 so we can discuss the best possible next steps for your situation. Warmly, The Smile Boutique NY Team

Reply from Smile Boutique NYMay 5, 2026

Hi Sandra, Thank you for updating your review and for your kind words about our customer service — we truly appreciate that. We’re sorry to hear that the durability of the veneer set didn’t meet your expectations. Our appliances are designed to be lightweight and comfortable, but they’re not intended for heavy pressure, grinding, or eating harder foods, as that can affect their longevity. That said, we’d really like to look into this further and see what may have caused the issue in your case. Please reach out to our support team with your order details so we can review everything and assist you accordingly. We appreciate your feedback and the opportunity to make this right.

Reply from Smile Boutique NYApr 24, 2026

Hi Victoria, Thank you for sharing your feedback, and I’m sorry to hear about the discomfort you’re experiencing. A tight fit at the gums can happen with new appliances, but it should be something we’re able to adjust so it feels comfortable. We also take your concern seriously about not getting a response — that’s not the experience we want anyone to have with us. Please reach out to our support team again with your order details so we can review this properly and help make the necessary adjustments for you. We do offer adjustments to ensure a proper and comfortable fit, and we’ll make sure this gets addressed for you. We’re here to help get this resolved.