Reply from smileie.comJan 13, 2024
Thank you for taking the time to share your review. We've thoroughly reviewed your Smileie journey, and we understand that your experience may not align entirely with your expectations. We appreciate the opportunity to address your concerns in detail, and we have documented every step of your treatment for your reference.
Treatment Success: Your last step picture on our patient portal, uploaded by yourself, is a testament to the success of the treatment. It clearly shows the closure of spaces in the upper arch and the relief of crowding in the lower arch, aligning with our 3D preview and treatment goals. The results were achieved as shown in the 3D preview.
Initial Satisfaction: You completed the treatment on September 20th and expressed satisfaction with the result and service, providing positive feedback via email and also mentioned that you wanted refinement.
Refinement Stage: Your refinement treatment was accepted and as promised we offered it for free. During the refinement stage, you raised concerns about the accuracy of the 3D preview and specific tooth movements. We responded by consulting with our experts and providing a solution to address your concerns.
Expert Consultation: Our expert consultation determined that the upper front teeth gap couldn't be closed due to the lower front teeth blocking movement and you agreed with the expert's suggestion you approved the recommended adjustment, and we proceeded after receiving your approval. We do not proceed further until the customer approves.
Refinement Aligner Usage: We provided you the refinement aligners in which we mentioned to complete all the steps and you will get the results according to the projection that you have approved. Refinement aligners are designed to be worn for a minimum of 22 hours daily, keeping the teeth apart and preventing any direct interference. Proper usage is crucial for achieving the desired results.
Major Factors Affecting Loose Teeth: You mentioned having braces in your early 30s, and the onset of dental issues coincided with the use of a CPAP machine. It's essential to note that CPAP usage is known to potentially contribute to dental problems such as tooth decay, loose teeth, jaw pain, and gum disease. Clear aligners, however, are not known to cause tooth looseness.
Continuous Support: We have been dedicated to providing continuous support throughout your treatment journey. This included a virtual session and prompt resolutions to address any concerns that arose. We've taken every step possible to ensure your satisfaction.
Resolution and Well-Wishes: We are pleased to learn that the resolution we provided has addressed your concerns, and you expressed your gratitude by stating, "I no longer have an obvious buck tooth. Hopefully, now that my CPAP pressure is adjusted lower, it won’t come back." We sincerely appreciate your well-wishes for our business and wish you continued success in your dental health journey.
*We've shared before and after result photos on our Google reviews for a more detailed view. If you have any further questions or require additional assistance, please don't hesitate to reach out to us at [email protected]*
