Average
Based on 263 reviews
Smiles Casino3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Smiles Casino – your top choice for an exciting and innovative social gaming experience. At Smiles Casino, you’ll find a wide range of thrilling games, ensuring there’s always something new to enjoy.Playing is always free, and we offer generous rewards and exclusive promotions to keep things engaging. We prioritize your convenience with secure payment options, fast redemption, and customer support available 24/7.Discover the fun of our Entertainment Wonderland and enjoy free games anytime, anywhere with Smiles Casino!
Smiles Casino (smilescasino.com) has 263 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
263 approved reviews, newest moderated first
Danny
Still trying to navigate the platform
Reply from Smiles CasinoJan 9, 2026
Hi Danny, Thank you for sharing your feedback. Getting familiar with a new platform can take a little time, and we appreciate you giving Smiles Casino a try. If you ever have questions while navigating the site, our support team is always happy to help.
Gwen J.
Great assistance
Reply from Smiles CasinoJan 8, 2026
Hi Gwen, Thank you for your review. We’re glad to hear you had a great experience with our support and appreciate you sharing that with us.
Ashley
On Dec 14,2025 I redeemed $550.00 on Dec. 17, 2025 I received a email saying my redemption was approved and would be deposited into my account up to 3 days. One Dec. 22, 2025 I reach out to the casino in regards to my redemption never showing into my account in response I recieve a email from Smiles Casino with a transaction ID that contained 32 total letter & numbers. They tell me to contact paypal and give them this transaction ID. I did exactly that. Paypal tells me there transaction ID # only contain 17 letters & numbers and the ID i was giving was to long. I email Smiles back they say they are going to looking further into this and i would recieve an email in 48 to 72 hrs. Here it is Dec. 31,2025 and I have still heard nothing as to where my money is. I have reached out many times and I still have no response. I have bought 2 packages from them but in return this is what I get from there casino
Reply from Smiles CasinoJan 2, 2026
Hi Ashley, Thank you for taking the time to share your experience. We understand your concern regarding the redemption timeline and the information you received. To make sure this is reviewed properly, we’ve reached out to you directly via Trustpilot to request a few account details so our team can investigate this more closely and provide a clear update. We appreciate your patience and look forward to resolving this with you as soon as possible.
Tasha L.
It's my first time playing and I was on my last 0.20 when I hit for the bonus round I showed screenshots of it.. when I hit for the bonus round it had the train the major coin which is 30.00 and other coins plus a train, ot skipped and threw me back to the main page. I contacted them in the chat and they told me they would do a " investigation" to see what happened and its been days since I heard from them. I will not be buying packages from them.. they are a scam they make the game skip when it's about to hit certain features or hit to win money.
Reply from Smiles CasinoJan 2, 2026
Hi Tasha, Thank you for bringing this to our attention. We take reports like this seriously and want to make sure everything is reviewed accurately. We’ve contacted you via Trustpilot to request your account details so our team can look into the game round and investigation status in more detail. Once we have that information, we’ll be able to follow up properly and provide clarification. We appreciate you giving us the opportunity to review this.
Derek
I'd have to say this was about the best experience u could get with online sc casinos i paid 10$ for 20sc redeemed 100 $ and hour later a day had my money in the bank 2 hours after that so I'd say awesome and highly recommend it........and I've had a lot of bad luck with these casinos and it never goes this smoothly
Reply from Smiles CasinoDec 29, 2025
Hi Derek, Thanks for the amazing review and for sharing your experience. We’re really glad everything went smoothly for you, from gameplay to redemption, especially knowing you’ve had mixed experiences elsewhere. It’s great to hear Smiles stood out in a positive way. We truly appreciate the recommendation and having you with us.
Denise G.
Have a lot of different games to play and easy to play is you a first timer.And fast redemption. Free coins
Reply from Smiles CasinoDec 26, 2025
Hi Denise, Thank you for sharing your experience with us. We’re glad to hear you’re enjoying the variety of games and that everything felt easy to jump into as a first timer. Fast redemptions and free coins are always a nice bonus, and we’re happy you’re having fun at Smiles.
Carmen P.
This was my favorite casino until they set in place a VIP system, which makes no sense at all. I didn’t even get my birthday bonus when my account clearly states that I’m in gold status. I contacted customer support and everybody keeps telling me that I’m in silver when my account says I am in the gold tier. But apparently in this situation, the customer is wrong. Even though I’m solely going off of what they have displayed in my account. After going back-and-forth with support and providing all the screenshots showing them that the information they have input showing my VIP status. They continue to tell me that although it says my status is gold that I am actually silver LMFAO. What a joke. It’s been over a week and they still will not take accountability for their own mistakes and screwed up system.
Reply from Smiles CasinoDec 23, 2025
Hi Carmen, Thank you for sharing your feedback. We understand your frustration regarding the VIP status and bonus expectations. We appreciate you taking the time to outline your experience. Feedback like this is important to us and helps us review how information is presented and communicated.
RAOUF
Fun site w prompt redemption, great support and good offerings.
Reply from Smiles CasinoDec 18, 2025
Hi RAOUF, Thank you for your kind words. It’s great to hear you’re enjoying the site, the game selection, and your experience with both redemption and support. We appreciate you being part of Smiles and hope you continue to have a positive experience with us.
