Smith.aiReviews of smith.ai

Smith.ai is on spot when they take messages. Very detailed and exact. I would recommend them to anyone searching for phone receptionists!

Having an AI bot on our website allows our clients to ask questions and gain insight and trust all at the click of a button. We’ve had so much traffic from this it’s paid for itself!

We've been using Smith.ai to help answer our phones since 2020. They not only answer the phone, they help to screen our potential new clients. Before they began helping us, I was unable to answer all the calls and/or phone all the people back. Our relationship has grown to the point where we depend on Smith.ai. Is every call handled perfectly. No, 9 out of 10 are. Smith is always open to my corrective criticism, questions, and even completely changing how they respond to our calls. A Smith rep worked with me for a couple of weeks redoing our forms and phone script to enhance their answering ability. I highly recommend Smith.ai if you need help with your phones. They are hardworking professionals who continually strive for perfection for their clients. it is money very well spent.

This company went above and beyond to satisfy our every need when we had no receptionist. Customer service is great and our emails/requests were handled within 24 hours. I can recommend having Smith.ai as answering service!

I have been using Smith.AI for over a year now and am very pleased so far. They answer all of our calls quickly and professionally, and have saved me a lot of time answering sales and other spam calls. I am happy to continue using their service going forward.

Our firm has been working with SmithAi for almost a year now. We enjoy the ease of use, the user-friendly dashboard, all the add ons you can get and the great customer service. If I have a question or need to change something, they respond back quickly to get it taken care of. I'm glad we chose them.

Smith.Ai is AMAZING! Their service helps my firm run smoothly and efficiently, without being interrupted by hundreds of calls each month. Plus, they help us get vital information for case leads - minimizing the amount of time we spend qualifying a lead. They have even more services that we don't use yet (like scheduling and getting payments for your consultations). Plus, I LOVE that their messages go straight into my Case Management Software, so it's all integrated and there is no additional work on our end - except assigning the calls to the correct person on our team to handle the inquiry. Highly recommend their services if you have a law firm and want to get rid of the phone ringing constantly and want to increase your team's productivity and eliminate distractions.

This is now the fourth time the company fail to make a call after telling me that they will. I have lost clients and potentially hundreds of thousands of dollars because of this company's negligence. They started off well about 5 years ago but now in the last year they make so many mistakes, and all they do is say oh they won't charge for this call. Will you just lost me potentially thousands and hundreds of thousands of dollars in revenue and you're going to reimburse me about $10? As with almost every company this company has gone too big and it did not keep up with this quality at all. Stay far away you will absolutely lose clients if you sign up with this service.