Excellent
Based on 773 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Smith Monitoring®, we provide a wide range of security options, from low-cost monitoring of your existing alarm system to advanced home automation packages that allow you to control your security system from anywhere in the world. We use the latest technology to give our customers the best features and highest-quality security monitoring service at the lowest possible price.
Smith Monitoring® (smithmonitoring.com) has 773 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
773 approved reviews, newest moderated first
Lorrie S.
I paid for a 3 year plan with new equipment with Smith. After my contract was over I tried to contact them to renegotiate. I wasn’t able to get in contact, so I went back to ADT. I just had their service people here, and discovered that the window sensors that I have been paying for, for 3 years, were never installed. I would give them a minus rating if it were available. Apparently, you can’t even trust your security company!!
Adam W.
Amazing job! Central Security Group! Great security system, excellent price and fantastic service from Sean at Central Security Group-Nationwide INC!
Customer
It's a mistake going with Smith Monitoring. I ahev too many false alarms. Their service is awful.
Pat P.
I called Smith, they said: $17.95 using my equip. then they changed it to $24.95 during the install. The final price is almost $40.00 and it took them 12 days to get back to finish and that was after several calls. Now, the system is still beeping and I can't get them back. I will be notifying BBB and the FTC.
Scott M.
Do not sign a 3yr agreement with this comapny, whatever they tell you. They do not provide the level of service they say they will provide.
Teazy T.
So far, so good... Thanks to Sam, the customer service rep that provided me with outstanding customer service. Akeem came to my home as scheduled, he was very professional and thorough. I'm very pleased with the installation. Akeem and Sam are a great asset to your company. GREAT JOB!
Bina Lopez L.
David Lee was awesome. He explained everything to me thoroughly. He was professional and courtesy. Great guy! Thanks David!!!! I now feel safe and secure in my home!!!
Aileen O.
The technician that installed the system was great! His name is Akeen Atkins. He explain everything step by step and was very professional.
