Smugdesk.netReviews of smugdesk.net

Reply from Smugdesk.netJan 12, 2021

Hello, some time ago the United States logistics have very serious delays, not only our platform, even Amazon's logistics also have also very serious problems, we were explaining to you, and in your request for a refund, we are also immediately give you a refund, please ask you where there is still dissatisfaction?

Reply from Smugdesk.netJan 9, 2021

Hello, I'm sorry you had such an experience, we found out your problem according to your order information, our customer service is already helping you deal with it, our customer service will reply to you within today

Reply from Smugdesk.netDec 31, 2020

Hello, we checked your order and found that you cancelled it and we refunded you, and we also checked your email and found that we did reply to your email and there is a record of it, here is part of the record Customer Service Team （[email protected]） Hello,I am sorry for the late reply. because the order volume of Black Five is too large, the logistics is delayed,I have urged them to hurry up. And we have many warehouses overseas, maybe your order is sent from different warehouses. Thank you for your patience in advance. Sincerely, Summer Jack Nalbandian（[email protected]） Jack Nalbandian It me again.  The s8568 came 5 days later and s8365 should've came together  and you saying wait several days. If you can't  send it by monday refund me the money will buy it some wher else

Reply from Smugdesk.netDec 29, 2020

Hello, we have asked the warehouse about your order. We are sorry that our colleague sent you the wrong color parts. To apologize, we gave you a partial refund and re-sent you the correct color parts, and you signed for them.

Reply from Smugdesk.netDec 29, 2020

ABOUT SHIPPING DELAY Dear Sir/Madam, Thank you for placing your order with us. It is our pleasure to serve you and we make all efforts in making the buying process easy and comfortable for you. We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to a large surge of holiday packages, our carrier FedEx and UPS have enforced strict limits on how many packages they can send out each day. We are flooded with a large number of orders this month and all this has led to this delay. As a small token of honor and as a mark of apology, we are extending your warranty from 1 year to 18 months. All defective items or parts can be replaced with no cost within 18 months. All these upgrade services will be automatically recorded in the system by us.Please do not email us repeatedly. Due to the coronavirus outbreak, weather events and a surge of holiday orders, we are facing a lot of irregularities in shipping orders. To cope with the surge, Smugdesk has already taken actions to expand warehouses, hire more workers and increase capacity from June this year. We did our best to deliver the goods from our warehouses to the carrier distribution centers in time. Although the carrier has picked up the packages and produced the shipping labels, the limits on daily delivery may lead to delay in scanning and shipping. As a result, it will take longer than expected for the the tracking information to update. Your order had already been put into operation and will be shipped out to the nearest carrier distribution center within 5 days. And for some orders it may take 15-20 days for the carrier to scan and ship out. If your package hasn't arrived in 10 days, and has no update in shipment status, please contact us in time. We are trying our best to minimize the delay as much as possible to reduce your trouble. We have requested the carrier for more number of staffs to expedite our shipment process. To ensure that this crisis does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter.

Reply from Smugdesk.netDec 29, 2020

Hello, I'm sorry for the trouble you caused, our website has an official email address, our Email is ：[email protected]. And our phone number can be connected, it's just that there are more customers calling us at the same time, resulting in a busy line, so your call didn't come in, right? Please provide us with your order number, we will solve your order situation for you. Hi, I saw your two comments and it made me confused, can you please provide us with the order number? We will check your order status for you. Because you have a comment in September that we don't allow you to return the goods, and then 6 days ago there is a comment that we are delayed in delivery and don't help you to call UPS. we are confused about this because now it is the problem of UPS and Fedex's lack of capacity, they only have 2 trucks per day to pick up the goods from our warehouse, we asked them to provide more trucks to return the goods, but their reply is there is no way to Do, and then about this thing you can personally call UPS to check the. Translated with www.DeepL.com/Translator (free version)

Reply from Smugdesk.netDec 29, 2020

Hello, I'm sorry to give you a bad experience, but the products on our website are real. Because we have multiple customer service to handle our customer complaints, we will give different customer service to be responsible for each of your orders. Please provide me with your order number, I will check your order situation, and will deal with the problem for you!