Smugdesk.netReviews of smugdesk.net

I ordered a lift recliner for my mother 83yrs old. The chair came and after put together rocked side to side. Unable to get this taken care of. Now it collapsed on the right side. I can not let my mother use that very dangerous. I have been trying to get this taken care of since Dec. 2/24. Yesterday was given different phone numbers and now they dont work. No email response. Im beyond pissed. Something better be done and im not paying any more money. I even paid for the additional coverage from Allstate and they won't cover it because it's a manufactured issue.

Ordered a SMUG Standing Desk, Adjustable Height Electric Sit Stand Up Down Computer Table, 40x24 Inch Ergonomic Rising Desks for Work Office Home, Modern Lift Motorized Desktop Workstation, Rust Brown. The desk worked fine for a few months but now the display is unreadable and the hydraulics no longer work. I need to speak to product service to ask for replacement parts but cannot reach anyone as the # is disconnected and the website via Amazon doesn’t exist. Please provide me a way to contact you.

Received my chair today; we constructed it and found it to be rickety and uncomfortable. We disassembled and put it back in its original packaging and reached out to the company. I was informed by Shaun that I would only receive a 70 % refund as it was a “non-quality” return. I just received it today and it’s never been used! Their website states they accept returns up to 14 days in its packaging. What they mean is that if you put it together and see it is not worth the money, you don’t get your money back. What a scam.

I am furious at this point. The chair arrived a week ago, I opened it and found one part bent so badly I had to bend it back with pliers to make the legs fit into the base of the chair. Then, once it was built I sat in it, it was very uncomfortable due to a hard lump (lumbar support). I contacted them via email right away to request a refund, English is clearly the 2nd language which made it all the more frustrating to try to communicate with "Emily" who proceeded to tell me I would need to pay for 60% of the return shipping cost when I simply asked for a return shipping label. What?! Your return policy states clearly that customers can return merchandise for any reason at all if unsatisfied. I already don't want to have to return anything, its a pain in the ass and I don't have time for it, now you're going to make it difficult for the customer? Totally unacceptable! It's been a week and "Carmen" has just been stalling me as well, "I've sent a request to upper management", etc. No results, no direct answers, just biding time and avoiding customers. I'm furious at this point. I want my refund NOW!

The chair did not come when promised - I ordered from a different company.

I ordered a massage gaming chair for a gift. As we put it together we found that there was no massage feature nor were there wheels. My first response from Smugdesk was "What you mean", the next stated, "the massager bad for man so company won't produce". I finally got through to someone who said they would give me a discount and send the wheels. I got notice from UPS that the package with the wheels was cancelled. Then Smugdesk said they accidentally refunded the entire amount and could I pay again - lol. I told them send me the wheels and if I am satisfied with the chair only then I will submit payment or they can send me a postage paid shipping label for a return. I got the wheels REAL quick. Chair is mediocre at best. Big headache.

ordered mine more than 10 days ago , FedEx hasn't even received it, emailed you guys about it no response, defenetly not a good shopping experience, I really needed that chair I'm a tattoo artist working on a chair for hours , was hoping to use this new chair but I guess not , who knows when I'll get it , I havev a big following on social media, will definitely put smugdesk on blast

Scam artists. Still in the process of getting a refund for the order I immediately cancelled.