Reply from Snap MailboxJan 17, 2025
Thank you for sharing your concerns with us. We sincerely apologize for any confusion or frustration you have experienced with our service. I would like to take the time to clarify a few points regarding your account cancellation process.
Upon reviewing your approved article document, we observed that the managing member listed uses our address. As part of our policy, before we can cancel a subscription for a business account, we require that the business's address, the business's mailing address, and any managing members' addresses be amended. We requested this information to ensure that the records are accurate and that our service is no longer utilized, but we have not yet received documentation confirming the necessary changes to your account.
Regarding your payment information, please note that as a subscription-based service, we cannot remove your credit card details until the account is fully deleted. The only time we can delete your account is when the cancellation process is fully completed, which involves ensuring that all mail items received are either shredded or forwarded as needed. Unfortunately, the CMRA was not completed, so the only option we could do was return them to the sender as you requested upon chatting with our support.
We understand your frustration, and we are here to help. Our support agent has canceled your subscription as a courtesy, ensuring that you won't face any further charges. We're committed to providing a positive experience and are always here to assist you with any other questions or concerns.
Thank you for your patience and understanding.
