Sneaker-Trends.ComReviews of sneaker-trends.com

Reply from Sneaker-Trends.ComJul 23, 2026

Hello, Our shoes are brand new, so like many new shoes, they may have a slight odor from the packaging or manufacturing process when first opened. This is completely temporary and will disappear after being aired out for a short time. We would also like to point out that Trustpilot is intended for customers to share genuine purchasing experiences. We don't understand why you chose to leave a one-star review simply to ask a question. We would have been more than happy to answer any questions you had via our customer service, email, or WhatsApp before you placed an order. If you have any other questions, please don't hesitate to contact us—we're always happy to help! Best regards, SneakersTrend Team

Reply from Sneaker-Trends.ComDec 31, 2025

Beste klant, Dank u wel dat u de tijd heeft genomen om uw ervaring te delen. Uw bestelling is op 22 oktober geleverd. Eind december heeft u contact met ons opgenomen over schade aan de zijkant van de schoenen na beperkt gebruik. Wij hebben de door u aangeleverde foto’s zorgvuldig beoordeeld. Op basis van de locatie en kenmerken van de beschadiging lijkt het om een plaatselijke scheur te gaan die niet langs een naad of lijmverbinding loopt. Dit wijst erop dat de schade waarschijnlijk is ontstaan door externe belasting en niet door een fabricagefout. Omdat uw melding buiten onze standaard garantieperiode viel, konden wij geen vervanging aanbieden. Desondanks hebben wij uit coulance extra ondersteuning geboden om tot een redelijke oplossing te komen. Wij waarderen uw feedback en nemen alle opmerkingen van klanten serieus. Mocht u opnieuw contact met ons willen opnemen, dan bekijken wij de situatie graag verder. Met vriendelijke groet, SneakersTrend Team

Reply from Sneaker-Trends.ComDec 9, 2025

Dear customer, Thank you for taking the time to share your feedback—we truly appreciate honest input from our customers. We’d like to clarify a few important points regarding your concern. The size we shipped matches the official Yeezy specification for that model. During our communication, you kindly provided measurements of both the insole and outsole, which we confirmed align precisely with authentic Yeezy dimensions for the size ordered. The photos you shared also support this—there is no deviation in length or construction that would indicate a sizing or manufacturing defect on our end. It’s worth noting that fit can vary not only between brands but also between different models within the same brand. Even with identical labeled sizes, factors like toe box width, heel contour, or midfoot volume can create a different feel on the foot—this is a well-known aspect of footwear design across the industry, including with genuine Adidas/Yeezy models. Regarding returns: international return shipping costs can vary, but we’ve processed many returns without customers encountering excessive fees. That said, we stand by the accuracy and quality of our products, and our team always strives for transparency and fairness. The solution we offered remains open if you’d still like to accept it. While we’re sorry these shoes didn’t work out for you, we hope you understand that we’ve done our due diligence to ensure the product matches its stated size and quality standards. We truly appreciate your past support, and while we regret this experience, we remain committed to integrity in both our products and our service. Best regards, SneakersTrend Team

Reply from Sneaker-Trends.ComMay 16, 2025

Dear customer, Regarding your order, we sincerely apologize for the inconvenience. As our CS team explained to you, your order was detained by the US customs in the customs monitoring UPS warehouse at the airport after arriving in the U.S. We are so sorry for the unexpected shipping accident, but it's a common situation in cross-border trading. When we got this news from the courier company, we made a full refund the first time for your order and also offered an extra compensation solution. Our solutions comply with the delivery guarantee we provided. No money loss was incurred by you. We always believe that customer satisfaction and trust are more valuable than gold. And we are always trying our best to provide the best service as much as we can to each customer. Best regards SneakersTrend support team

Reply from Sneaker-Trends.ComMay 15, 2025

We’re truly sorry for the trouble. Please know that we never deceive our customers — your trust means everything to us. Kindly contact us at [email protected] with your order info, and we’ll resolve this with compensation for the inconvenience. Best regards, SneakersTrend Support Team