Reply from Soap KornerApr 21, 2025
(updated response)
Chris,
Thank you so much for coming back to update your review—it really means a lot. We know the situation with the points was frustrating, and we appreciate you taking the time to explain everything so clearly. We’re glad we had a chance to connect and that your more recent experiences have been better.
It’s always our goal to make sure things go smoothly, and we truly value your patience and willingness to give us another try. If you ever have questions or need help with anything in the future, don’t hesitate to reach out—we’re always happy to help.
Thanks again for sticking with us,
The Soap Korner Team
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(original response)
Hi Chris,
We really appreciate you taking the time to share your experience in such detail—and we’re genuinely sorry for the frustration you had with the points redemption process. We understand how disappointing it can be when something doesn’t work the way it’s expected to, especially when you took the right steps and still didn’t receive the discount.
We're grateful you gave us a second look and raised your rating—thank you for acknowledging the quality and pricing of our products. Still, we hear you loud and clear: the system should be more intuitive, and your feedback is being taken seriously as we work to improve it.
We hope you’ll consider giving us another shot in the future. In the meantime, if you do decide to come back, please don’t hesitate to reach out directly—we’ll make sure everything goes smoothly.
Thank you again for your honesty, your patience, and your past support. 💚
Best Regards,
The Team at Soap Korner