Great
Based on 459 reviews
Softorino4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Softorino creates the best software and easiest iTunes alternatives for pushing music, videos, books, ringtones & more into iPhone.
Softorino (softorino.com) has 459 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 55 reviews with 1 star · Clear filters
Jayden R.
Terrible decision I subscribed twice to service only to be scammed and never sent license activation key. Horrible service stay away!
Reply from SoftorinoAug 26, 2024
I’m really sorry to hear about your experience! That definitely doesn’t sound right. Please email us at [email protected], and we’ll sort this out for you ASAP. We want to make it right and ensure you get what you paid for!
MR
I purchased SYC 2 for a lifetime license. I was told all coming updates will be free. only to know, it has stopped working and now they are telling me to buy same product again but pay an annual subscription. If your old product was broken and you had to build a new product for your customers, you do not charge them extra. That is a whole point of a lifetime license. It is not yourtube or anything, it is your business model that you have changed. It is a scam and a fruad by Softrino. They should be ashamed of themselves for greed and lying.
Reply from SoftorinoJul 4, 2024
Thank you for your feedback, and I’m truly sorry to hear about your disappointment. When you purchased SYC 2, the lifetime license indeed covered all updates for the lifecycle of that product. Unfortunately, the lifecycle of SYC 2 has come to an end, and it is no longer supported. This decision was not made lightly, but it was necessary to ensure we can continue providing the best possible service with our newer products. Our newer versions, such as those under the Universal License, offer significant improvements and enhanced features. While we understand this transition can be frustrating, these updates are part of our commitment to delivering a better experience for our users. I want to assure you that your feedback is important to us. We aim to be transparent and fair with our customers, and we regret if you feel misled. If you have any questions or need assistance with our current offerings, please feel free to reach out to our customer support team. We’re here to help. Thank you for your understanding.
TJ
Marketing GENIUS introduced a universal licence for 300 bucks. So if there is only one program I am interested in I have only two options basically: either find an alternative (which I did) or to try to find the program in the Internet (I assume many people went for it). I wish I could have a look at their numbers and see whether this dumb decision paid out. UPD: have a look at iMazing... licence for a device
Reply from SoftorinoJul 4, 2024
Hi TJ, Glad that you are interested in our apps, even if it's just one or two. Allow me to clarify, that the $300 license is a lifetime license, that was added as a rare option for those who really want the complete suit and not worry about annual payments. We do have a $39 Universal License available, But yes, it's an annual license. we're sorry, we'd love to go back to sell separate licenses for each app for a one-time fee, but we can't make the pay-once model work and keep cranking out software and keeping people employed ...you know this economy. With Universal License, we've found something that works to keep us going and may put some new tools in your hands, a renewable yearly or month temporary license that gives you access to everything we have while you lease.
Ryan L.
I tried to cancel my annual license. It renewed anyway. I contacted support. No response for a week. I contacted again. No response. Nothing in the spam folder either. I'm ready to close my account and have my credit card company handle it. This is ridiculous.
Reply from SoftorinoJun 11, 2024
Dear Ryan, Thank you for your feedback, and I sincerely apologize for the experience you’ve had. Your situation sounds incredibly frustrating, and I regret that our support team has not met your expectations. We take such matters very seriously, and I assure you that this is not the level of service we strive to provide. Please follow these steps to cancel your annual license and ensure that your issue is resolved immediately: 1. Open https://softorino.com/submanager/. 2. Sign in with the email address used for the purchase. 3. Navigate to your subscription settings to cancel the annual license. Additionally, please reach out directly to me at [email protected] with your order details so that I can personally oversee the resolution of this issue and ensure you receive any necessary refunds. I will also investigate why your previous contacts were not responded to in a timely manner and take appropriate action to prevent this from happening in the future. Once we have resolved this issue to your satisfaction, I hope you will consider updating your review to reflect your complete experience with us. Thank you for your patience and understanding. Best regards, Josh CEO, Softorino
Mixology M.
Paid for it but cannot get the email with the link Followed the instructions but NO EMAIL LINK!! I have spent 45 years in IT and I do know the basics!! There is NO Magic LINK!!
Reply from SoftorinoJun 4, 2024
Dear Mick, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced. It seems there was an issue with the email delivery. Please check your spam/junk folder to ensure the email didn’t end up there by mistake. Additionally, ensure that the email address provided during the purchase was correct. In the meantime, you can follow these steps to access your purchase: 1. Open https://softorino.com/submanager/. 2. Sign in with the email address used for this purchase. 3. Download and activate any Softorino app that is available to you. 4. Voila! You’re good to go! We are committed to resolving this for you as quickly as possible. Please reach out to our support team directly at [email protected] with your order details, and we will resend the link immediately. We understand how frustrating this situation must be and are here to help you every step of the way. Once resolved, we hope you will consider updating your review to reflect your experience. Thank you for your patience and understanding. Best regards, Josh CEO, Softorino
Vinay M.
No help given No key is given repeatedly requesting Wasted money for nothing Can’t use it
Reply from SoftorinoMay 29, 2024
We're really sorry to hear about your experience. This is definitely not the level of service we strive to provide. We understand your frustration and we're here to make it right. Can you please provide us with more details so we can assist you promptly? We're committed to ensuring you get the support you need and resolving any issues you're facing.
Mike D.
Cant get a response from the support team, despite the auto reply saying they are open 24/7
Reply from SoftorinoMay 29, 2024
Hey, thanks for reaching out. We truly appreciate you bringing this to our attention. We're genuinely sorry to hear about the trouble you're having with our support team. Rest assured, we're on it. We'll dive into this right away to ensure you get the assistance you need. Could you please provide us with your ticket number or any other relevant details so we can investigate further?
Jahmas
Can see what people mean by greedy company now, wanted to change colours of folders, downloaded app that looked like it was free, let me change 1 folder before demanding $35 for a 1 year sub.... If it was a reasonable price and non subscriptive. I would have considered. downloaded a free version instead.
Reply from SoftorinoFeb 14, 2024
Hey, Jahmas, Thanks for sharing your thoughts with us. We're really sorry to hear that you think this way too. Our intention is never to come across as greedy, but rather to provide valuable services to our users. We know not everyone wants a subscription, which is why we offer a free trial version of our app. With the license, customers can access all our apps, which can be beneficial for those who find value in multiple tools.
