SohnneReviews of sohnne.com

Chair looks exactly as pictured and described. Sits comfortably. My new favorite resting chair.

We researched this product extensively both online & offline before ordering 2 from Sohnne. Though delivery time was longer than hoped, when the loungers arrived we knew we’d made the right choice. The high quality is immediately visible and my wife and I get much enjoyment from them.

I was distraught when my puppy chewed up part of my new chair. Rey S was a rockstar and helped me get a replacement part. Fantastic experience.

We originally spent 3 weeks getting what felt like the run-around, through emails, when the chair we ordered arrived in the wrong colour. Fed up, my husband called to figure out why getting our replacement chair was taking so long when he spoke Chester. Recognizing the frustration level we were at, Chester said he would take over the file and get us the correct chair as soon as possible. Within 3 business days we had exactly what we ordered. Thanks to Chester's action, he took a frustrating experience and turned it into a good one.

This lounger is comfortable and well made. I like that its good transitional piece and goes well with any design style.

8/20/24 UPDATE: I called the "direct" number to seek redress, only to have it answered by a non-English speaking person who had no idea where Diego was. I am sure my email also will be ignored. That is the level of service you get with this questionable, below-board company. We still do not have a refund for this defective product. Original Post: Sohnne sold my mother an Eames chair/ottoman. The first time she sat in it - after white glove delivery - it fell backward, launching her head against the wall and stranding her in the chair on the floor. How did Sohnne respond? They charged her twice.

Thanks everyone at Sohnne, first for what is arguable the highest quality and most faithful replica of the Eames lounge under $5,000.00 dollar. I would urge anyone considering either of the less expensive options on offer to remember, you get what you pay for. Although I had no issues with my order, I have to add that the speed of delivery and customer service were first rate. My pre-sales questions were answered by a real person, and I was provided updates regarding the status of my order regularly during the 8 days or so that it took. I purchased a set of six Chandigarh Chairs from French & Sons some years ago, and can honestly say the Sohnne replica of the Eames lounge is of comparable quality. Thanks again Chester, and as soon as our new home is built (mid-November), I'll be more than happy to share a photo of my mid-century classic in situ!

I was looking for a replica version of the Herman Miller Eames Time-Life Executive chair. There are lots of companies that make them. All sites guaranteed high quality chairs made with 100% top grain leather. Sohnne (sohnne.com) had a good looking website, with a phone number and a customer chat feature. I reached out by chat, and was promised that the Sohnne chair was made with 100% top grain leather on all cushions and armrests. I asked if this was all animal hide leather, or if any of the surfaces were made of vegan leather (vinyl). Their chat person assured me that there was no fake leather used to make the Sohnne chair, only genuine animal leather. Unfortunately, the chair that arrived is not made of 100% animal hide leather. Opening the zippers on the cushions, you can clearly see that the chairs are constructed of fabric backed vinyl. You know how real leather has that fuzzy feeling on the back side, but vinyl has a fabric mesh backing? This is the fabric mesh backed material. It appears that the top of the cushion you sit on is made of leather, but the rest of the upholstery is made of what many manufacturers now call vegan leather (vinyl). I reached out to Sohnne customer service and complained about the fact that the chair was falsely advertised as being made of 100% genuine leather. I wanted them to send me a return shipping label to return the chair because they had misrepresented their product. The response I got offered me a $50 discount to keep the chair. If I was not willing to keep it, they would allow me to return the chair provided I pay a $150 restocking fee. They actually expected to pay $150 restocking fee because I was unhappy that they misrepresented their product! Not willing to give up, I tried disputing this charge with my credit card company. At some point, I received an email from Sohnne indicating that I should talk to their customer service manager Diego Garcia. Diego ended up working with me to resolve the issue. He reimbursed me a fairly substantial amount of money to make the situation right. Diego stepped up when several other people at Sohnne failed to help. Thank you Diego! If you buy this chair from Sohnne, know that you are not getting a chair made of 100% genuine leather. However, other than that, it's a really nice chair. Very comfortable, and it looks great!