SohnneReviews of sohnne.com

The quality of the Eames chair has very much deteriorated compared to previous models / years. We already bought the third Eames chair and already during the construction process it was clear that the screwholes aren‘t exact, the learher is of the quality we expected from previous purchases. Update: Diego from Sohnne helped me personally to resolve my situation. Thanks a lot.

While Sohnne indicates that they have 24-hour customer service that is not the case. However, once you send an e-mail to customer support they respond within 72 hours and are very helpful in updating you on when to expect your order and working on solutions if there is an issue. If you need customer support I would strongly recommend only using e-mail to contact support and expect to wait a couple of business days for a response. If you order the Eames Chairs they come in two separate boxes that may be delivered on separate dates. Upon delivery of the first box you may get an auto-generated message asking how you like the chairs. Don't worry the rest of the order is on its way. While I found the chairs easy to set up the company reached out following delivery and offered to send a tech to help put the chairs together this was a nice touch. Some people have found installing the arms to be difficult the trick to installing the arm is to have a second person who pushes firmly down on the arm. I found the chairs were relatively easy to put together, and are good quality. There are some differences between these chairs and higher-end reproductions specifically the palisander wood veneer is very thin and only on one side, the cushions are not removable which is a feature of the higher-end reproductions. With that said they look nice and are good quality. Ultimately, I ordered another product from them and now that I know what to expect and that they will deliver. I am confident in the company. In fact, due to the shipping delays the company went well above and beyond to support me. Thank you Matthew and Diego!

Updated: Finally, the right Ox chair was delivered! It looks excellent and is comfy. During this process, I have had a good dialogue with Diego from Sohnne to solve the past delivery issues; in the end, he and Sohnne fixed these. I will therefore upgrade my review grade. Previous: My order of a Wegner Ox chair is yet to be delivered after 50 days (the promise was 3 days on the webb site). The price was miscalculated so that price + vat + transport did not equal the sum. When ordering internationally a high transport cost is added (which is not clear at the webb site before - it says free shipping).

I decided to purchase a chair over another similar website/seller based on the listed speedy delivery time. ‘Processing time’ on the site said 1-3 days and delivery 3 days, however after a week with no status change, I tried to contact consumer service via email, and the chat - unsuccessfully. I looked back at the reviews to see many people complaining about the same issue. Fearing that I wouldn’t get the chair in time for the event I purchased it for, I again emailed asking to cancel my order - which was promptly replied to. Go figure. The refund was prompt…I’ve give them that. As with many other reviews, the customer service is non-existent, so be aware. Better transparency/updates on shipping status is needed when the stated timelines are not met…or change the shipping times if they are realistic.

Great product. Excellent authentic quality of frame and leather. Delivery took a long time and was complicated.

Looks and feels very solid and well built! Fast shipping and delivery.

Final Update: The team truly did all that they could to try and get me my item. The customer service was top notch, the only reason why my review wasn't updated to 5/5 is that perhaps they should limit where they will ship to in order to manage expectations of the customer better. I've received a full refund, since the chair is stuck at customs it might be sent back to the factory, or to me. They shared that if it arrives I will be able to keep it even though they have refunded. ___ 7 weeks and no updates on my order. I called three times and sent two emails. Prior to purchase I confirmed what shipping would cost, then at check out they threw on another $250 up charge. On my most recent call they canceled my order. When I asked for help finding a solution I was told that there is no one who can support customer service. ___ Update: 1.30 - Sales manager emailed me with screenshots sharing that my order will not be cancelled, and refunded the extra shipping charge, as well as a screenshot of the ship's tracking, estimated to arrive in port tomorrow. ___ Update: 2.12 - Although I was told the chair would arrive 2.6/7, it hasn't, and no updates.

The construction, comfort, wood, and sizing are great. Also an impeccable service.