Soka HomeReviews of sokahome.com

Reply from Soka HomeFeb 28, 2026

Dear James, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused by the delay in your order. While the product is designed and quality-controlled to German standards, certain components and logistics processes involve international supply chains. The recent Chinese New Year holiday significantly impacted production schedules and global freight timelines across multiple regions, which unfortunately extended our originally estimated delivery window. We understand how disappointing this must feel, especially after already waiting several weeks. Regarding communication, we are very sorry if you were unable to reach our support team promptly. That is not the level of service we aim to provide. We are currently reviewing our response systems to ensure phone, email, and chat inquiries are handled more efficiently moving forward. Your order remains important to us, and we are committed to providing clear and accurate updates. If you are open to it, we would appreciate the opportunity to connect directly and provide you with the most current shipping status and available options. Thank you again for your feedback. We truly value your patience and the opportunity to make this right. Sincerely, Soka Home Customer Support Team

Reply from Soka HomeFeb 25, 2026

Dear Customer, We are genuinely sorry for the frustration and stress this experience has caused you. We understand how disappointing extended delays and shifting timelines can be, especially for a significant purchase placed during the holiday season. Due to international freight congestion and manufacturing transitions that affected multiple suppliers, certain sectional configurations experienced production and logistics delays beyond our original estimates. We acknowledge that revised delivery projections can understandably create concern and confusion, and we regret the impact this had on your experience. Regarding the cancellation and refund: once a chargeback is initiated through a bank or payment processor such as Shopify, the transaction enters a formal dispute process governed entirely by the financial institution. During this period, merchants are not able to independently issue a separate refund outside of that system, as doing so can result in duplicate reimbursement and regulatory violations. At no point is a customer required to withdraw a dispute in order for us to “allow” a refund. Rather, the chargeback process itself becomes the official refund channel and must be resolved through the bank’s review procedure. We fully cooperate with these investigations and provide all requested documentation. We respect your decision to pursue formal dispute resolution and will continue to work within the appropriate financial and legal frameworks to ensure the matter is handled properly. SOKA Home remains committed to operating transparently and in compliance with all payment processing regulations. Sincerely, Soka Home Customer Support Team

Reply from Soka HomeFeb 25, 2026

Dear Bobbi, We sincerely apologize for the frustration and disappointment this delay has caused. We understand that this is a significant purchase, and extended waiting times are understandably upsetting. At the time of purchase, the general shipping timeframe displayed on our website reflects standard transit windows after an item has completed production and is ready to ship. Certain large furniture pieces, particularly made-to-order or imported items, may require additional production and freight time. We regret if this distinction was not clearly communicated at the outset. Your order has not been overlooked. Due to ongoing freight and logistics delays affecting large furniture shipments, some timelines have extended beyond original estimates. We recognize that revised delivery projections can be frustrating, especially when expectations shift. Regarding phone accessibility, we are currently experiencing high call volume, and we acknowledge that this has impacted voicemail capacity. We are actively working to improve response accessibility. For the fastest assistance, we recommend continuing communication via email so there is a documented record and dedicated case handling. Promotional emails are automated and sent to our broader subscriber list; they are not connected to individual order status. We understand how this may feel frustrating while awaiting delivery and appreciate that feedback. We remain committed to fulfilling your order and resolving this matter appropriately. If there are specific concerns regarding your timeline, our support team is prepared to review your case directly and provide the most current update available. Thank you for your patience as we work toward a resolution. Sincerely, Soka Home Customer Support Team

Reply from Soka HomeFeb 13, 2026

Thank you so much for your kind words. We’re thrilled to hear you had a great experience and truly appreciate your support.

Reply from Soka HomeFeb 9, 2026

Dear Michael, Thank you for sharing your concerns. We truly understand how upsetting and stressful this situation feels, especially when you’ve been waiting longer than expected for a resolution. We’re very sorry for the frustration this has caused. We’d like to gently clarify how the refund process works once a bank dispute is opened. At that point, the matter is formally managed by the financial institution, and we are required to follow their process. During an active dispute, we’re unable to issue a direct refund outside of that system, as doing so could result in duplicate transactions. While this can feel limiting, it is a standard requirement across payment providers. Regarding our operations, we want to reassure you that we are a legitimate, registered business. Like many modern furniture brands, we operate without a public storefront or owned warehouse, working instead with manufacturing and logistics partners. This does not affect our responsibility to our customers or our commitment to resolving issues properly. We value all customer feedback, both positive and negative, and we do not fabricate reviews. Our goal has always been to provide quality products and transparent service, even when situations don’t go as smoothly as anyone hopes. We remain fully committed to cooperating with the dispute process and providing all requested information so this can be resolved as quickly and fairly as possible. We truly appreciate your patience during this process and hope for a prompt resolution. Sincerely, Soka Home Customer Support Team

Reply from Soka HomeFeb 5, 2026

Thank you for your review. We’re happy to know you enjoyed the product overall, and we truly appreciate your suggestions. We’re always refining our products and will use your feedback to improve future versions.

Reply from Soka HomeJan 30, 2026

Dear Patti, Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate the opportunity to understand your experience from order to delivery and daily use. Regarding production origin and shipping timeline, we sincerely apologize for the longer-than-expected lead time. At the time of your order, the estimated 30–45 day timeline was based on available production capacity. Due to global supply chain delays and extended ocean transit schedules, the final delivery exceeded that estimate. Your feedback highlights the need for clearer and more conservative delivery communication, which we are actively improving. To clarify the manufacturing process, our sofas are designed and engineered based on European design standards, with materials sourced globally. Certain components and final assembly may take place in different countries depending on availability and logistics. We understand how this can feel inconsistent with customer expectations and we are working to improve transparency around this on our website. We are glad to hear that your delivery experience with Metropolitan went smoothly overall and that the team handled the furniture with care and removed all packaging. That said, your comments about the “white glove” service and assembly assistance are well noted. We agree that this service should be more consistent, and we have shared this feedback directly with our delivery partners to improve training and execution. Regarding the sofa itself, thank you for your honest assessment. The Domus sofa is intentionally designed with a lightweight internal frame to allow modular flexibility and easier repositioning. However, we fully understand that this can feel unexpected at this price point, especially on hard flooring surfaces. Your solution of adding rubber feet is practical, and we are actively evaluating ways to improve stability without compromising the modular design. We appreciate your acknowledgment of the leather quality, comfort, and accurate dimensions, especially for taller users. At the same time, we respect your concerns about long-term durability. Furniture performance over time is extremely important to us, and your feedback will directly inform future product refinements. If you experience any issues as the sofa ages, or if there is anything we can do to support you further, our customer care team is always available and happy to help. Thank you again for your transparency and for choosing us. Feedback like yours genuinely helps us improve. Sincerely, Soka Home Customer Support Team

Reply from Soka HomeJan 20, 2026

Dear Lee, We’re sorry for the frustration caused. The items ordered were made-to-order, with a standard 8–12 week production and delivery timeline, which we regret was not communicated clearly at the outset. After your cancellation was confirmed, the refund was initiated according to our policy. While we aim to complete refunds within 14 business days, international payment processing and banking clearance can occasionally cause delays beyond our direct control. During this period, our phone support experienced temporary technical issues; however, we continued to assist via email. We would like to clarify that Soka Furniture is a legitimate business and does not benefit from holding customer funds. We apologize for the inconvenience and are improving our communication to prevent similar issues. If the refund is still pending, please contact [email protected] with your order number so we can assist promptly. Sincerely, Soka Home Customer Support Team