Poor
Based on 48 reviews
Soko Glam2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Soko Glam, the most trusted Korean beauty shop, curates the best Korean Skin Care, makeup and cosmetics.
Soko Glam (sokoglam.com) has 48 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
48 approved reviews, newest moderated first
Mr T.
Not a great experience. They take forever to ship a product to Europe (more than 3 weeks) and their return policy is rubbish (a customer has to pay) and they claim natural origins to their products but they contain petroleum and silicone. Won't be buying from them again. Avoid!
Jen S.
I have always loved how I can just go to SOKO GLAM and they would have everything I need for my skin care. However, their delivery had me usually anxious because it just seem to take forever. This didn’t stop me from coming back. However, when my last order failed to ship in a considerable time, I emailed them right away. In the same day, I got a very kind, professional response from Mel and she did her due diligence of investigating what happened to my order. My order was dealt with and shipped the same day I sent my email! So kudos to Mel of Customer Experience department and the fulfillment team of Soko Glam! Hands-down the best customer service I have ever received from online shopping. Two thumbs up! And 5 stars! ⭐️⭐️ ⭐️ ⭐️ ⭐️ Only good (skin) days ahead and will keep coming back! 💜
Fah미나 (.
I used to absolutely be in love with this website, however it takes them FOREVER to restock their products. Every time I find something that I want to buy, it always has the same message on the "Add to Cart" tab, which is the annoying, "Email me when the product is in stock". One of the products wasn't renewed for an ENTIRE year! Anyway, I found a new website that I would recommend called OHLOLLY. So if you are sick of Sokoglam, you may want to try this instead.
Jonathan S.
Sokoglam does not ship in 1-2 business days as advertised on site. The only way to reach customer service is through email with a 1-2 business day wait. Definitely not customer friendly policies which demonstrates that sokoglam does NOT put the customer first.
Liam
Horrible customer service.
Apple P.
They have great products but they are pretty expensive, I want to order from the again but, after like a month or two I got my package so the shipping was really slow. But a couple weeks I got my package they started to take money from my bank account, it wasn’t a big amount of money but they drew like 10$ or so, and I didn’t understand why because I already paid for everything thin shipping, tax, fees and the products. They never gave back the mine but, It’s not that, is the fact that they had my bank info and that they could draw my money was scary
Saki M.
If you live in the US, then go for it, but if you live in Europe as I do... It's not worth it. The shipment here was $40! And the products... well, they are legit, and there's extensive info on the web, but they are way overpriced, compared to the prices in Korea and to the ones in similar websites. One of the main attractions of k.beauty is the great quality for a lower price, but they sell them for a price that is too high, to the point where it's not worth it anymore. It isn't somewhere I buy anymore, I found another shop that is more convenient for me! Even so, the service was good, the products legit, and the website with a pleasant layout, that's why I rated it 3 stars.
Kayla
Lovely products and professional email advertisements
