Excellent
Based on 1,334 reviews
Solace Health4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the paperwork that gets in the way of care. We'll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Advocates bring an average of 16 years of experience, and they've helped over 200,000 patients and families nationwide. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who's the right fit for your care.
Solace Health (solace.health) has 1,334 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
1,334 approved reviews, newest moderated first
Barry S.
Jeanne is awesome! I really feel that she's in my corner!
Reply from Solace HealthFeb 11, 2026
Barry, we're so glad that you've loved working with Jeanne, our goal is always to have our advocates be a helping hand and supporter for our patients, and love to hear when that is being fulfilled. Sending well wishes your way!
Susan O.
She was very thoughtful and did allot of homework for me
Reply from Solace HealthFeb 11, 2026
Hey Susan, love hearing that your advocate has taken some of the tedious homework things off your plate, thats always our goal! We hope that you have a good rest of your week.
Kerry
Easy and pleasant from start to finish.
Reply from Solace HealthFeb 11, 2026
Thanks for your feedback Kerry, happy that your time with Solace has been easy and carefree. We hope to continue to impress you!
Toni F.
They refuse to disclose pricing prior to consultation. I've read reviews where patients report Medicare being billed thousands. Buyer beware - if they refuse to disclose their Medicare charges up front - RUN. Medicare has very specific billing codes and charges. Solace will not disclose what code/charge they use.
Reply from Solace HealthFeb 12, 2026
Hey Toni, thank you for your review, we want to clarify that as we are paid by Medicare, we cannot share pricing up front until we are aware of what a patients plan is, as it differs between patients. This is not meant to be a way for us to workaround and get people onboarded, but is what is necessary with how our billing works. We hope this clarifies the process for you.
Clif S.
very poor experience. no more to say. too much turn over of the advocated. too automated. working on the same item now for 6 weeks and unsuccessfully completed. turns out dr. office never received the images from the other office so I called myself and got it done in 5 minutes. when I called to cancel the service, the robot schedule another appointment and the rep then text me to say she was double booked and could not do the appointment. I already gave my feedback to the main office and she took notes so no need to call me.
Reply from Solace HealthFeb 10, 2026
Thank you for your review, Clif, we're so sorry to hear that your time using Solace was not what we promise. Our goal is always to take care of patients end to end and provide them with the best help that they can have in the field, and the fact that this was not your experience is very disappointing. We are looking into this issue to ensure that the appropriate measures are taken to ensure this does not happen to our patients in the future. Thank you for giving us this opportunity to improve.
Carmen M.
My advocate Melanie S. has been an amazing relief for me in my life.Her knowledge and urgency every time gives me security in my healthcare. She is always positive when I start feeling there isn't any hope on my needs.I have so many health problems and, trying to schedule things becomes difficult for me.She is caring and comforting Thank You Melanie S.
Reply from Solace HealthFeb 6, 2026
Thank you for your review, Carmen, we are so glad that Melanie has been able to help you out and comfort you through trying times. We'll pass this feedback onto Melanie so she knows she's doing a phenomenal job, and we're sending well wishes your way!
C. H.
Said they’d call back with Transportation scheduling..never called. She wanted my ss number I said no. She said she contacted my doctor..she didn’t. Her name was Anna from Hawaii. This is a perfect set up to scam Medicare!!!!!
Reply from Solace HealthFeb 6, 2026
Thank you for taking the time to provide us with this feedback, C, we're so sorry to hear that your experience has been less than favorable. We assure you that no matter our patients care plan, our goal is always to help our patients end to end with better care. We have forwarded this concern to your care team and we will look into the issues that have been presented. In the meantime, we urge you to reach out to our CX team, who can get you placed with a new advocate. You can also request one in your region that can give you more specialized care. Thank you for giving us this chance to improve.
john B.
I have been messing with this company over a month I gave them 3 tries I’m not giving them another they have put me in a bind I have a pain pump with pain medicine in it it has to be filled every 5wks I’m moving to Florida now I’m just going to move down there and try to do this on my own I can’t die if I run out of time Thanks Solace I will never refer you to anybody so i is n competent you really S U C K
Reply from Solace HealthFeb 5, 2026
John, thank you for reaching out to us, this is absolutely not the standard we strive to provide our patients. We'd really like to look into this issue further and have sent a request for more information your way. We really hope you'll let us work to make it up to you and are sending you well wishes for the rest of your week.
