Excellent
Based on 1,334 reviews
Solace Health4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the paperwork that gets in the way of care. We'll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Advocates bring an average of 16 years of experience, and they've helped over 200,000 patients and families nationwide. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who's the right fit for your care.
Solace Health (solace.health) has 1,334 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
1,334 approved reviews, newest moderated first
Roxanna Y.
My advocate is fighting hard for me and keeps in the loop on everything.
Reply from Solace HealthSep 21, 2026
We are so glad to hear your advocate is providing excellent support and keeping you informed. We truly appreciate your positive feedback.
Danny W.
Your better off using Gemini or chat gpt too get real good results , being your own advocate is the best thing too do..my healthcare has declined witheld services not discovered and they get paid too much to do nothing
Reply from Solace HealthSep 25, 2026
We're sorry to hear this, that's not the experience we want for you. Please give our customer service team a call at (240)693-3281 so they can look into your specific situation directly 💚
Nò
Great experience i àm very happy with Liza she is wonderful smart caring l love solace very wonderful system and thanks dear Liza thanks you are smart caring thanks take care
Reply from Solace HealthSep 21, 2026
We are so happy to hear about your wonderful experience with us. We truly appreciate your kind words and positive feedback.
Mark from G.
They lose my insurance information every single month! The they cut me off from services yet again. As of a few minutes ago I submitted it for the FIFTH TIME. Including the screenshot of my insurance card ON THEIR PORTAL. The data they already have. The data they already verified and have already used to bill my Humana Medicare Advantage PPO about 8 or 10 times and been paid for, which I can see on my Humana Portal. Though my Advocate is moderately helpful, other than a couple of missed appointments and, no or terrible video connection, so far Solace is causing me more healthcare hassle than they are relieving for me. Clearly they have a serious software & business workflow failure on insurance "verification" though they have no problem billing and getting paid by my insurance! I'm giving the one last chance but this review stays up no matter what they may do to fix my account, as a data point for others considering Solace Health Advocates.
Reply from Solace HealthSep 25, 2026
We are so sorry, that's a frustrating pattern to deal with. To explain a bit, our system refreshes insurance information monthly, since insurance companies update their records regularly, which is why we may need to re-verify your information from time to time, even if it was already confirmed before. That said, this shouldn't require submitting it five times, and the missed appointments and video issues are separate concerns worth looking into. Please give our customer service team a call at (240)693-3281 so they can help resolve this directly 💚
customer
I love this company they help people in everything they need
Reply from Solace HealthSep 21, 2026
We are so happy to hear that you love our company and feel that we help people with their needs. We truly appreciate your kind words!
customer
It is very helpful to have an advocate. I just don’t really fully understand what I should be using her skills for.
Reply from Solace HealthSep 25, 2026
customer, We appreciate your feedback and are glad you find our advocates helpful. We want to ensure you fully utilize their expertise. We're here to clarify how we can best support you.
Shelbee & J.
Our Advocate, Patricia , is knowledgable and helpful. Helps me with all my issues with Medicare. Has a lot of extra resurces I was not aware of. Everyone needs an ADVOCATE.
Reply from Solace HealthSep 21, 2026
We are so pleased to hear that your advocate has been so knowledgeable and helpful with your Medicare issues, and that they've provided you with valuable resources. Thank you for sharing your positive experience!
Latonya F.
Good services
Reply from Solace HealthSep 25, 2026
Thank you for sharing!
