Excellent
Based on 1,334 reviews
Solace Health4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the paperwork that gets in the way of care. We'll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Advocates bring an average of 16 years of experience, and they've helped over 200,000 patients and families nationwide. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who's the right fit for your care.
Solace Health (solace.health) has 1,334 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
1,334 approved reviews, newest moderated first
Marty M.
Brandy D has been a life saver . Helping me navigate all my meds, drs appts and medical equipment I need . I am pleased with all she has done
Reply from Solace HealthAug 4, 2026
We are so happy to hear that our team member has been a lifesaver for you. It's wonderful to know they've helped with your medications, appointments, and medical equipment.
susan M.
autumn was on top of all matters, she was very pleasant to talk with
Reply from Solace HealthAug 4, 2026
We are so pleased to hear that our team member was on top of everything and provided such a pleasant experience. Thank you for your wonderful feedback!
Karen L.
Rachel is an Angel! She’s so kind and very helpful.
Reply from Solace HealthAug 4, 2026
It's wonderful to hear that you had such a positive experience. We are so glad that our team member was able to provide you with kind and helpful assistance.
Marilyn K. D.
Terrible! Terrible! Terrible! My daughter and I had two horrific-degrading experience with solace. First of all they stood me up once and then they stood up my daughter the next time! So, without trying to be bias I called them up again. The guy James who was the intake representative, he talked to my daughter and I for a long time and then scheduled the apt. Full of “I’m sorry this happed to you being stood up and all!” He just kept repeating himself and so I really thought he was genuinely sorry but I found out later he wasn’t . Finally, the same day of my apt. he told me my advocate Tera would be calling me at 6:00pm then he told me how about 6:30pm since I accidentally pushed the button! I said okay thanks. So, from 6:00pm— to 7:56pm, I waited for my advocate and still no call! So finally I kept contacting him and the advocate! And in my opinion, Just plain evil and sadistic! Can you imagine that! Time to play with people like that! Sad. God bless them. Karma. People, I’m so crushed and hurt! What has happened to our medical system and compassion with the people who we instruct in? Yawl, know what, I just finished praying andI know, that my-God will see me through all of this. Amen! Thank you Jesus! PLEASE BEWARE OF SOLACE ADVOCATES!
Reply from Solace HealthAug 4, 2026
Hi, we are so deeply sorry for what you and your daughter went through, being stood up not once but twice, and then left waiting for hours after being told someone would call, is completely unacceptable and not who we want to be for you. Your pain and frustration are so valid, and we never want anyone to feel dismissed or unimportant, especially when you came to us already carrying so much. We are passing this along to our support team right away so they can look into what happened here 💚
customer
Emphatetic, helpful, easy to get in touch with. Knowledgable
Reply from Solace HealthAug 4, 2026
We are so happy to hear that our team was empathetic and helpful. We always strive to be knowledgeable and accessible.
TN
I use solace to help find some medically equipment for my house which was not covered by insurance. Jessica Nelson continually worked for weeks to find the equipment I needed to help get simple living tasks a much more pleasant day! I absolutely cannot say enough positive things about Jessica. Her willingness to help, her knowledge,her compassion the whole gamut! I'm so blessed to abused her through this process.
Reply from Solace HealthAug 4, 2026
We are so happy to hear about your positive experience with finding the medical equipment you needed. It's wonderful to know that our team's dedication and compassion made a significant difference in your daily life. Thank you for sharing your kind words.
Kent
The contact person has done more than what I had anticipated. I love the program and hope to see Solace prosper and grow. This is a great service available to those who need health care information.
Reply from Solace HealthAug 4, 2026
We are so happy to hear that our program has exceeded your expectations and that you find our service beneficial for healthcare information. Thank you for your kind words and support!
Carlene
Everything is great
Reply from Solace HealthAug 4, 2026
That's wonderful to hear! Thank you for sharing!
