Sola Wood FlowersReviews of solawoodflowers.com

I tried to order from them twice, both times my tracking information showed waiting for pickup from the facility and the customer service email kept telling me it shipped(LIES). They don't actually send anything for free if it's late! If your order is lost or not shipped they try to replace it or give you a gift card they don't actually give you money back. THEY KEEP LYING saying it's shipped but refused to give new tracking information on the replacement. Never actually got my order. This place is a joke. TAKE YOUR BUSINESS ELSEWHERE. SAVE YOUR MONEY!

DO NOT ORDER FROM THIS COMPANY! Customer service will ignore you and refuse to help you. The have a 15 day return policy that they do not disclose until you need to make a return or exchange, but the flowers aren't scheduled to be delivered until a month later. They only gave me half of my $1550 order and insisted I recieved them all, but I did not. Would not take a return or send me the rest of my order because it was outside of the 15 days. How was I supposed to know I wouldn't get my entire order when they weren't delivered until a month later? I was cheated out of the flower budget for my niece's wedding. IT'S A SCAM DO NOT ORDER FROM THIS COMPANY!

I previously ordered my husband’s boutonniere and my officiant’s flowers from Sola Wood Flowers, and they were beautiful. Because of that positive experience — and because the company advertises a “gets to you or your money back” guarantee — I confidently placed another order for custom corsages for my May 17 wedding, believing there would not be a time crunch. Unfortunately, although the order was marked shipped on May 11, the estimated delivery date became May 22, after the wedding had already taken place. What disappointed me most was the customer service response. Rather than acknowledging that wedding flowers arriving after the wedding makes the product unusable for its intended purpose, I was repeatedly told they only guarantee processing time and referred back to their terms and conditions. No refund or accommodation was offered despite the advertised guarantee. I understand shipping delays can happen, but wedding items are date-sensitive, and I expected better communication and customer service from a company I had trusted and happily ordered from before.

I purchased the Luxe Daisy collection for my wedding, including the bridesmaid bouquet, garland, and assorted flowers for my cake. When the order arrived, it looked nothing like the photos online. I understand slight color variations can happen, but these were completely different flowers altogether. When I contacted customer service, I was told they had run out of the daisy used in the arrangement and substituted a different flower without ever contacting me for approval. Their solution was either to remake the bouquet with the same incorrect flowers or offer store credit. Considering my wedding is right around the corner, neither option was acceptable. Later, they claimed the correct flowers were back in stock and said they would send replacement daisies so I could swap them out myself. While I was already unhappy with that solution, I agreed because they refused to issue a refund. The replacement package arrived — and it was STILL the wrong flower. After reaching out countless times trying to resolve the issue, I even offered to return everything at my own expense in exchange for a full refund. They refused and insisted they did nothing wrong. Changing a customer’s wedding order without permission and then refusing to correct the mistake is unacceptable. This has been one of the worst customer service experiences I have ever dealt with, especially for products meant for such an important day. I rarely leave reviews, but brides deserve to know before ordering. Buyer beware.

Sola wood flowers have single handily ruined my wedding planning and have just made me not even want to walk down the aisle. The flowers look terrible, they smell awful, they arrived late and damaged and you can’t hardly get ahold of customer service and when I finally did I’m so serious they basically told me “tough luck” on the $600 plus dollars I spent on ALL my wedding flowers and won’t do anything to help me or fix the problem. I now cannot get flowers for my wedding because I can’t pay another couple hundred dollars and they won’t even get here in time for my May wedding. I am devastated and ultimately heartbroken because I now won’t have flowers for my wedding. These people are disgusting and have taken a part of my wedding that I cannot get back and I will think of this every time I look at my photos or think of my wedding. They should be shut down and thrown in jail. Absolutely disgusting people…

The flowers are nice, but if anything goes wrong, don't expect to any help. Their customer service is snarky and unhelpful. I contacted them once for an order update and was told I was being impatient. The second time I got a damaged product and was told "oh well" basically.

They took over 10 days to send me my order. My event came and passed. Customer service is not helpful and nothing can be returned. Do not buy

Definitely do not recommend. The majority of flowers were either not cut into petal shapes, making the whole flower look square, or just completely crushed. I ordered them pre-dyed and one of the pinks smelled TERRIBLE, even 5ft away. I contacted them for a return but they refused, said to use baking soda to help with the smell and when I tried to push further with photos of all the damaged flowers they wanted me to give an exact count of every damaged flower and said the way they look is 'normal'.