Excellent
Based on 118 reviews
SolidWP4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A seriously solid foundation for WordPress websites. SolidWP goes beyond standard reactive repair with powerful prevention to keep you out of a crisis. Solid Suite is three products that keeps your WordPress website secure and maintainable. Solid Security helps prevent bad actors and malware from happening in the first place. Solid Backups allows you to restore your site quickly in case the worst happens. Solid Central helps you maintain all of your plugin and theme updates, backups, security configurations and more for all of your WordPress websites from one intuitive and actionable hub.Three-in-one: security, backups, and management — that’s SolidWP.
SolidWP (solidwp.com) has 118 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
118 approved reviews, newest moderated first
Can M.
I have been a customer for the past 5 years, running their plugin on multiple websites. after trying many different security plugins I found SolidWp security was the perfect balance between performance and security. their support team is also stellar and they answer emails fairly quickly and work hard to help solve problems.
Joseph V.
Tech support is always prompt and knowledgeable. They stay with the issue until it is resolved. I've been using SolidWP products for years and have been very pleased with the value and features those products provide to my clients.
Tinke D.
Unbelievable. We paid 150 euros for an account, and after a few days the plugin was switched off (nobody of our team did this), new strange admin accounts were added, and hackers overloaded malware on our server, taking all our websites offline. Impossible to get SolidWP to help out. Won't recommend and I want my money back!
Reply from SolidWPSep 12, 2024
Hi Tinke, I scoured our support forums and I don't see any tickets matching the first or last name here, so I am flying a bit blind on helping, but two quick things: 1. If you've been actively exploited, your best bet at this point is to roll back to a backup and immediately change all passwords on all users on the site, especially admin users. Top priority is getting the malware out, and the best way to do that is with a backup to roll back to. 2. We can absolutely look into and discuss a refund, but that's secondary to getting control of your site back. If you have a ticket number, I'm more than happy to personally look into the situation and help resolve it (though doing so in the comments of a review site is not possible) Please reach back out to our support team, or reply to the sales email that you got when you got access to the site, and mention this review and ask for Ben Meredith to handle it.
Beatrice Z.
Always good and fast support. Thank you!
Reply from SolidWPSep 12, 2024
Thank you so much, this means a lot!
LLM
The SolidWP tech support team is responsive and very knowledgeable. I got a quick response to my problem with detailed, actionable steps to diagnose what was going on on my system, and extra helpful advice for how to manage settings to keep things working well. All this with a staff member who clearly knew their stuff and was kind and professional throughout. I highly recommend working with them (and keeping the support contract, it's such a time saver)
Reply from SolidWPSep 12, 2024
This makes us so happy to hear. Our priority is your success online! Thanks!
Visiona S.
SolidWp is the best choice for managing Wordpress backups. The added value? The support, which is exceptional. It is a pleasure to be able to pay for such a high level of service. And if you are lucky enough to be assisted by Shane you will have hit the jackpot :) Great expertise and top level skills. Brava!
Reply from SolidWPSep 12, 2024
We're going to make sure Shane hears about this. Thanks so much for taking the time to give us a review!
Himanshu R.
Shane was incredibly helpful in resolving my backup issue. He provided clear, step-by-step guidance, and his suggestions worked perfectly. He was responsive, knowledgeable, and his assistance helped me complete a full backup without any hassle. I highly recommend Shane for his excellent support and professionalism.
Reply from SolidWPSep 12, 2024
Thanks for the kindness here! We'll make sure Shane gets the message!
STUDIO K I R S C H D.
Solid Backup (formerly BackupBuddy) is a great product for automated backups and sending to remote destinations. Plus they have a range of other very useful WP products like Solid Security, and Solid Central for streamlining management of multiple client website all from one place. But what stood out for me over the many years that I have worked with their products is the extremely solid support system. If you can't find your answer in the comprehensive documentation it is reasonably easy to create a ticket and you will get a meaningful reply within usually one day. It always helped work out any issues I couldn't solve on my own. If you need a professional product and professional support then this one is for you.
