SolidWPReviews of solidwp.com

Reply from SolidWPJan 27, 2025

Douglas, Wow, thank you so much for this incredible feedback! We're honored to know that our support team has made such a positive impression. Clear communication, quick responses, and seeing issues through to resolution are at the heart of what we aim to deliver, and it means a lot to have that recognized. Your recommendation truly inspires us to keep raising the bar for quality service. If you ever need anything, we're just a message away!

Reply from SolidWPJan 15, 2025

Hi Tammie, Thank you so much for sharing your experience! We're thrilled to hear that Brent provided such exceptional support and that his kind demeanor and dedication left a positive impression. It's always our goal to ensure our customers feel valued and supported every step of the way. We'll make sure to pass along your kind words to Brent—it’ll mean a lot to him! If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing SolidWP! Jamie Wilson

Reply from SolidWPJan 15, 2025

Hi Randy, Thank you so much for sharing your experience with SolidWP! We're thrilled to hear you've been with us through our journey and that the new features like "Central" and "Stash" are making it easier to manage your sites and backups. Your kind words about our support team truly mean the world to us. We believe in solving problems the right way, and it’s wonderful to hear that our efforts are making a difference for your business. We’re honored to be a part of keeping your business running smoothly and look forward to continuing to deliver tools and support you can rely on. If there’s anything more we can do for you, don’t hesitate to reach out. Thank you again for your loyalty and trust in SolidWP!

Reply from SolidWPJan 13, 2025

Thank you so much for your kind words, Tyrone and for being such a loyal customer over the years! We're thrilled to hear you've had a great experience with our BackupBuddy software and that our customer service, especially Matt's assistance, has been helpful and hassle-free. Providing friendly and efficient support is always our goal, and it means the world to us that you trust and recommend us. If there's anything you need, we're always here to help!

Reply from SolidWPJan 10, 2025

Hi Abtin, Thank you for sharing your experience with us. We’re truly sorry to hear that your initial impression of SolidWP was less than ideal. This is not the experience we want for our customers, especially during their first interaction with us. We value your feedback and take it seriously. I’ve confirmed that our team has already followed up with your ticket to ensure your concerns are addressed. If there’s anything further we can do to assist or make things right, please don’t hesitate to reply to Matt's response. Your satisfaction is important to us, and we thank you for your patience and understanding. Best regards, Jamie Wilson

Reply from SolidWPJan 15, 2025

Hello Ann, Thank you for sharing your experience with us! We're so happy to hear that our support team was able to resolve the recurring issue and get Solid Central updates working smoothly on your WP Engine and Flywheel sites. We know how frustrating longstanding problems can be, and it’s great to hear that our team stayed on top of it and followed through until it was fully resolved. Your success is our priority, and we're always here to help when you need us. Thank you for sticking with us, and we’re excited to continue supporting your sites! If there’s ever anything else you need, don’t hesitate to reach out.

Reply from SolidWPJan 15, 2025

Hi Taylor, Thank you for taking the time to share your experience with SolidWP! We’re so glad to hear that our pricing and storage options were a perfect fit for your needs. We’re also thrilled that Kevin was able to assist you with the setup and resolve the compatibility issues. Going above and beyond for our customers is what we strive for, and it’s amazing to hear that Kevin delivered the best tech-related support you’ve ever experienced! Your recommendation means a lot to us, and we’re here if you ever need anything else in the future. Thanks for trusting SolidWP to keep your site secure!