Darya S.
I am unsubscribed but they still charged 69.99$
I used to unsubscribe a year ago after the first payment And I don’t have this subscription anywhere! And today, year after, they charged me 69.99$ The funniest part, they charged me for the access to a PRO version of site, but didn’t give me any, can’t use any pro futures. No answers for my refund request email
Reply from SololearnApr 29, 2024
We're so sorry to hear that! We found two Sololearn accounts with your name, one has a subscription through Apple's App Store. Unfortunately that means we are unable to change or refund your subscription ourselves, but here is the link for requesting a refund through Apple: https://support.apple.com/en-us/118223 We've also escalated your issues about being unable to access PRO features. If you'd like to send in more details about that to [email protected], we'd really appreciate it so we can investigate it. Please let us know if we can help any further!



