Reply from Soltech SecurityMar 10, 2015
Hello Tobin,
I’m sorry to hear that you felt the product was falsely advertised and apologize for any inconveniences you may have experienced in the interim. All of our systems, come with the Smartviewer program included in the packages; however, that program itself is not compatible with Macs. The program was meant for those who are attempting to view several systems under one computer.
The preferred software/platform is iPolis. It is an online based platform that can be accessed from browsers including Safari. We’re assuming this is what Samsung is referring to when they mention it is PC/Mac Compatible. This platform can be used on PC, Mac, iOS, and Android.
You’ll have to go to http://www.samsungipolis.com/ and register your device.
You will first have to register with a name and password. Once logged in, you’ll be directed to the “My DDNS” section where you can register your product. The Product ID tab will end up becoming your URL dedicated to the system from where you can log in and view your video footage online.
You will then have to fill in the Connection (IP information), Protocol, and DDNS setting on your DVR. The Host name should be www.samsungipolis.com and the User name should be the Product ID your designated before.
In order for remote access to work, you’ll have to open up the correct ports so that remote access can be achieved. Once you’ve accomplished all of this, you should be able to log into your camera network via the iPolis site by going to www.samsungipolis.com/[productID]. The “[productID]” will be the product ID you designated before.
As complicated as this process is, Samsung’s tech center should be able to do this for you remotely so that you don’t have to worry about putting in the correct numbers or anything of the sort. They can configure everything and hand it over to you once everything has been complete. If you'd like to do it on your own, the port information should all be located within the manual for you use. If you do decide to contact the tech center, they can be reached at 877-349-3149.
Best Regards,
Soltech Security
