Excellent
Based on 269 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At SolutionBased Inc, our mission is to empower individuals with disabilities and seniors to remain in their beloved homes. We are committed to creating innovative, cost-effective solutions that improve daily living. Customer feedback is invaluable to us, guiding our continuous improvement of products and services. Based in Los Angeles, our team provides direct, personalized support without outsourcing calls. Please don't hesitate to reach out with any questions or concerns. Best, Israel Gamburd, CEO
Solutionbased (solutionbased.com) has 269 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
269 approved reviews, newest moderated first
Stacey B.
Elizabeth Hoang was so very kind and helpful in getting me the petit shower chair cushion for my son. She went above and beyond for us.
Reply from SolutionbasedJun 12, 2025
Thank you for the kind words! We’re lucky to have Elizabeth on our team—so glad she was able to help you and your son!
Christina L.
Knowledgable
Reply from SolutionbasedJun 12, 2025
Thanks! We’re glad you found us knowledgeable—here to help anytime!
John K.
I needed a replacement wheel for a ShowerBuddy chair. In general, the chair is great, but the wheel rusted even though I take it apart and drain after every use (I didn't know to do this at first). So, I don't feel I should have needed a replacement wheel, and with delivery it cost about $65. I first found and used a showerbuddy email address, but they forwarded my request to solutionbased. Once that happened, the order fulfillment was just fine.
Reply from SolutionbasedJun 12, 2025
Thanks for the feedback and for sharing your experience. We’re glad we could help with the replacement, and we’ll pass your comments along to the team. Always here if you need anything!
Todd M.
Wonderful customer service! Very helpful. Replaced a part on my Shower Buddy foldable shower chair. Ordered wrong part. You sent me a return authorization for the wrong part and sent me the proper part all in a matter of a few days. I’m a happy customer and will recommend to friends. Problem solved.
Reply from SolutionbasedMay 5, 2025
Thank you for the great feedback! We're glad we could get it sorted quickly. Appreciate the recommendation — we're always here if you need us!
BRIAN S.
I bought an SG2 on mistake, so I bought an SG3 as well. Walmart would not cooperate with me to return the SG2. However, Solutionbased came to the rescue and sent me a return label to process my refund. The SG3 works PERFECTLY. Great company.
Reply from SolutionbasedApr 25, 2025
Thanks for the updated review. We are glad it all worked out.
Stephanie R.
Arrived in timely manner . Easy ordering
Reply from SolutionbasedApr 10, 2025
Thanks for the review.
Carol A.
I have found that the Solution Based website is not overly easy to use when trying to find replacement parts for the SB1 shower buddy system that my quadraparetic husband needs to use every day, but so far the replacement parts have been satisfactory.
Reply from SolutionbasedApr 10, 2025
Thank you so much for your feedback. We’re glad the replacement parts have worked well for your husband, and we truly appreciate you sharing your experience with the website. We’re always working to improve and will take your comments to heart as we make updates to better serve you.
Charles H.
The ShowerGlyde bench arrived early. I was able to assemble it and make adjustments for a solid fit in our bathroom configuration because of the clear instructions. Everything is working well -- as was hoped! Thanks for this incredibly helpful solution!
Reply from SolutionbasedMar 22, 2025
Thank you so much for your kind words! We're glad to hear your ShowerGlyde bench arrived early and that the clear instructions made assembly and adjustments easy. It’s great to know everything is working well for your bathroom setup. If you ever have any questions or need further support, we’re always here to help!
