Great
Based on 76 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Solvusoft Corporation, a leading producer of award-winning utility software, is a US-based software company serving millions of customers in 150+ countries worldwide. We maintain a global corporate presence in Las Vegas (HQ), Chicago, Belgrade, and La Paz.As customer-centric company, we are constantly listening to the needs of our customers and their feedback. This results in a drive and ability to continually improve our products and provide the best quality consumer software on the market.
Solvusoft Corporation (solvusoft.com) has 76 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
76 approved reviews, newest moderated first
隆則 塩.
No.96322044 takanori writing. Mr.Kevin Thank you. Because of your kind support, I solved the problem.
Reply from Solvusoft CorporationOct 24, 2019
Thanks for a positive review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for taking the time to review our business! Best, Quality Control Manager Solvusoft Corporation
HRchitects, L.
Their products are great and work well. The customer service is also excellent.
Reply from Solvusoft CorporationOct 24, 2019
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Again, thank you for taking the time to review our business! Best, Quality Control Manager Solvusoft Corporation
llorenç segarra R.
I have requested Solvusoft support to solve a problem caused by a virus. Although the tool has not been able to solve my problem, Alex, through chat, has helped me enormously. He has indicated at all times how I should proceed and has tried to understand and solve my problem. When I can not solve it, I have canceled the subscription and returned the money from the license
Reply from Solvusoft CorporationNov 18, 2019
Dear Customer, Thank you so much for taking the time to leave us this fare review. We are sorry if our product disappoints you, if you like, we will more than happy to provide a free subscription for a few months and you can enjoy our interruptive services. We would like to contact you and we will make sure that our software will fulfill all of your needs. We will assign professional programmers to work on your request especially for you to get you the desired result on an urgent basis. You can also call us at +1 702 948 6578 and we are here 24/7 to help you. Thank You. Best Regards, Quality Control Manager Solvusoft Corporation
Gerhard
Alex was very friendly
Reply from Solvusoft CorporationNov 18, 2019
Thank you so much for your kind words, Gerhard. We really appreciate you taking the time out to share your experience with us—and we agree, Alex is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future! Best Regards, Quality Control Manager Solvusoft Corporation
Kenneth A.
Actually having just started with Solvusoft,perhaps you could ask me in a month from now?
Reply from Solvusoft CorporationNov 18, 2019
Dear Kenneth, First of all, I want to offer my deepest apologies for the severely (and inexcusable) late response to your issue. Our system generates an automated email to all of our new customers regarding their experiences with our software but I am not sure why that email not sent to you by the system, It seems like there must be a technical glitch due to which email was not sent to you in a timely manner, but nothing to worry our customer support team is available 24/7 via phone at +1 702-948-6578, email at [email protected] and chat as well. You can get in touch with us regarding your issue if the problem persists and we will more than happy to assist you on a priority basis. I just checked everything looks good against your order account, Feel free to update us. I will personally follow up with you after every month to check if everything is fine or not. We look forward to hearing back from you soon. Thank You. Best regards, Jason G. President Solvusoft Corporation
Christophe H.
Since early January 2019 I'm asking for refund of CHF 43.00, payed by credit card at the date of installation of the Solvusoft Software. Right after installation I realized that the products were useless for my applications and I asked for total refund. No refund was made, just many Emails back and forth, each time asking whether I was satisfied about their service. Of course, I'm not satisfied AT ALL !!! I asked 2Checkout, the reseller, for refund. They ask me to contact Solvusoft, what I already did in the past. I'm still waiting for refund......... Regards, Chris Copy of this text goes to "Rate Solvusoft Corporation" and to 2Checkout PS: the full amount of CHF 43.00 was credited onto my credit card, therefore for me the case came to a satisfactory end. Thanks to all persons who were involved in this case. CH
Reply from Solvusoft CorporationFeb 15, 2019
Christophe, First of all, I want to offer my deepest apologies for the severely (and inexcusable) late response to your issue. We lost our customer service manager shortly before Christmas, resulting in a massive queue (2,000+) of support tickets that were left unattended. As a result, we have been slowly trying to work through that old queue to catch up on recent requests. We have hired a new team to handle customer service, and it's taken longer than expected to get them ramped up. They are working as fast and diligently as possible to get things back to normal, but some tickets have been outstanding for weeks. This is COMPLETELY inexcusable, and does not reflect on our company values of serving the customer. In any case, I have forwarded this issue to the new customer service folks, who have processed your refund today. It should be credited back to your credit card within a few days: https://www.dropbox.com/s/brc4epdhoz2kimf/rr_1.png?dl=0 If you would like to get free license keys - for any of our software - due to your trouble, please contact my support team and they will be happy to provide them as a token of our gratitude for your patience. Again, although this has been a rough time for our company, it's no excuse for the lack of service shown you in this instance. I sincerely apologize for the trouble caused with this issue, and we are striving to correct these issues going forward. Best regards, Jason G. President Solvusoft Corporation
Charles G.
Have to agree with the other contributors, I would never have purchased from this company had I read the reviews. They fail to answer emails even though they advertise a 24/7 service. The "Free" Winsweeper Programme was Red Flagged and stopped from installing on my computer by my Norton Internet Security, The Key Code provided for WinThruster was rejected by the programme. I removed both programmes from my computer and requested a refund within one hour of purchasing, no answer for THREE Days. since then very sporadic emails from their selling company 2checkout.com. Now have escalated a claim through PayPal.
Reply from Solvusoft CorporationFeb 13, 2019
Dear Community, Sadly, this is a case where the "customer isn't always right", and has made several false statements. :( Facts of the Situation / Order of Events: On February 3rd (Sunday) at around 19.00 PM, Mr. Gibson purchased two pieces of our software. He claims above that the registration key didn't work on one, the other was detected by Norton Security as "malicious", and we didn't respond for THREE DAYS to his communications. Please see this screenshot for proof of my statements below. You can see the timeline / chain of communication events from our support software, ZenDesk (personal details redacted): https://www.dropbox.com/s/fyw4h3gy7wiwg1m/cg_1.png?dl=0 Items of Contention (Actual Chain of Events): 1) No Record of Him Communicating with Us (chat, phone, or email) He claims he contacted our customer service department, but we show no indication of that in our extensive customer tracking records. Instead, he went directly to PayPal to file a chargeback request just a few hours later, not providing us any opportunity to help. Conclusion: Mr. Gibson is not truthful when he claims he contacted us. 2) We Contacted the Customer Within a Few Hours, Not 3 Days Just hours after seeing the chargeback request coming through, we immediately tried calling Mr. Gibson (three attempts), but he did not answer our calls. In addition, we sent an email message (see below) to him asking to assist, but we never (still to this day) received a response. Conclusion: Mr. Gibson's claim of not being contacted for three days is false. We attempted within a few hours of receiving simply a chargeback request. He did not provide us any opportunity to assist. 3) Our Software is Not Malicious We are an AppEsteem Certified Vendor, and our products are approved and tested by this consumer protection organization, who works in tandem with all security vendors (anti-virus companies), Microsoft, and other authorities. All of our products must pass rigorous tests (over 100 requirements) to ensure our software is safe, secure, and focused on customer protection: https://customer.appesteem.com/home/checklist Our company page: https://customer.appesteem.com/certified?vendor=SOLVU Conclusion: Thus, Mr. Gibson's statement about WinSweeper being detected as a virus by Norton Security is false as well, and is very hurtful to our brand to spread these false statements. We are completely focused on offering honest and helpful software applications. Sadly, Mr. Gibson is untruthful in his statements. Unfortunately, these invalid complaints portray our company in a false light, as a company who doesn't care about it's customers. This complaint is completely false. We strive everyday to make sure every customer is 100% SATISFIED. We offer a 90-DAY, NO QUESTIONS ASKED MONEY-BACK GUARANTEE on all of our products. If you have any issue, we strive to help you resolve that issue, or provide your money back immediately. We are not interested in "screwing" over our customers. We want every customer to be 100% SATISFIED, and will do everything to ensure that happens. Thank you for your time and understanding, and we look forward to serving you soon. Best, Jason G. President Solvusoft Corporation
Anthony
Is is possible to have less than 1 star? This "company" in reality does not exist from a customer service stand point. I have call them three times. Only a recording. No return phone calls after 3 months. Reading the other "customers" comments, all rating them with the lowest rating, I realize now I should expect a charge on my credit card in a few months despite with what the President 's retort below states. (note he does no state his last name) I will now inform the Credit Card company before they charge my account.
Reply from Solvusoft CorporationFeb 5, 2019
Hi Anthony, We had some customer service problems over the holidays, with our customer service manager quitting without my knowledge. We ended up having thousands of unanswered customer service tickets and voicemails due to the unknown abandonment of this employee. Since we are small company, we only had one customer service officer, so this create a myriad of headaches. We have now fixed the problem, and have hired a team of 24/7 agents to answer emails and chats, with 24 hour phone support coming at the end of next week (2/15/19). Please contact our support team at "[email protected]" or call us at +1-702-948-6578. If the agent is on the phone with another customer, he will return your call within 24 hours. Sincerely apologies for the problems encountered, and please feel free to reach out to us. Best, Jason G. President
