Average
Based on 54 reviews
Somnee3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Smart Sleep Headband that solves sleep struggles at the source. Most sleep aids just mask the problem… Somnee actively retrains your brain's sleep patterns through gentle, personalized neurostimulation delivered directly to your sleep centers. No drugs. No brain fog. On average, users fall asleep 50% faster with 33% fewer wake-ups. Lab-grade EEG tracking provides world-class insights into your sleep health. Simply press the headband button for phone-free operation, then enjoy all-night comfort with ultra-soft, breathable design. Developed over 8 years of R&D by leading UC Berkeley neuroscientists including Dr. Matt Walker ("Why We Sleep"), Dr. Robert Knight, Dr. Rich Ivry, and Dr. Ram Gurumoorthy. Somnee's clinical effectiveness is proven and published in peer-reviewed Frontiers in Human Neuroscience.
Somnee (somneesleep.com) has 54 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
54 approved reviews, newest moderated first
Jesse W.
This product is amazing and the customer service is as well. Somnee has changed my life and that’s not an exaggeration. I had some trouble with the charging base and scheduled a time with customer support and they helped me within 3 minutes. Love it.
tiffany H.
I've been using the Somnee headband for months and genuinely love it — the difference in my sleep quality has been noticeable and I've recommended it to so many people in my life. When I ran into an issue with my account, the customer service team was so thorough and genuinely went above and beyond to make it right. Sean was incredibly communicative and kind throughout the whole process. For a young company this level of care is rare and it really shows. So grateful to have found Somnee!!
Eric F.
SOMNEE’s customer support provided an excellent resolution when my headband stopped charging after six months of use. Because the device was unusable, I was concerned about continuing my annual subscription. The support team listened to my concerns, handled my case professionally, and sent me a replacement headband, allowing me to resume sleep support without losing the value of my subscription. I also own a BrainTap device and maintain its subscription, which includes sleep-support programs. However, after comparing both technologies and experiences, I have decided to continue using SOMNEE indefinitely as my primary device for sleep support. I appreciate their outstanding service.
Paul
Somnee has absolutely stellar customer service. I worked with Sean throughout my Somnee journey. Although Somnee wasn’t ultimately the right fit for me, they stand behind their product and honor their guarantees. I wouldn’t hesitate to purchase from them again in the future.
Larry Bush J.
I have been using Somnee for a couple of months and I love it! My biggest challenge is getting and staying asleep. Somnee has been a huge help. I reliably fall asleep within fifteen minutes after going to bed and sleep at least six to seven hours of uninterrupted sleep. I feel more rested and alert than I have ever been before. Somnee has been instrumental in helping me to get more restorative sleep and has become an indispensable part of my nighttime routine!
Shawn C.
I have used Somnee for nearly a year. I have a sleep disorder and I always struggle with staying awake. Within a month of using Somnee, I could tell I was more rested in the morning. When I have forgotten to use Somnee, I get less deep sleep and I'm more groggy in the morning. Somnee has been a huge part of getting my life back from my sleep disorder. I'm so grateful for this product! Customer service has also been great. Whenever I email support, I quickly get the help I need. All In all, Somnee has been a great benefit to me! I encourage anyone who wants better sleep to seriously consider Somnee.
Lin T.
My brother has long suffered from insomnia. When he learned that the Somnee headband in the US could help with sleep, he eagerly asked me to buy one for him. Since he doesn't live in the US, after receiving it, he needed help with some things, so I emailed Somnee customer service. I was fortunate to receive help from Sean: I explained our needs, and Sean promptly replied to my emails multiple times, greatly assisting my brother. Thank So much! Your customer Lin
Anade L.
DO NOT BUY. Insane price for being forever on a membership and not being able to use the device at all. You will also have to purchase propietary electrodes for life, from a service that you cannot even change the delivery address. So if you move, that's it for you! And no, support does not answer emails AT ALL (not even 10 emails from different accounts asking for delivery to a different address). EDIT: Wow now magically you respond! Here are a few emails: 30/04 to support at somneesleep.com: I have been trying to buy electrodes for a while. Could you please provide a link or something so I can input the shipping address? 25/04 to support at trysomnee.com: I contacted you because that is not the right address, and there is no way of updating it on the app. 18/04 to support at trysomnee.com (responding to an email thread we already had, so yes you do get my emails, you just decide to stop replying): I am trying to buy those electrodes you mentioned. I cannot find them on the website. Do I need to order here?
Reply from SomneeJun 5, 2026
Hi Anade, Thank you for sharing your feedback. We do our best to ensure that every Somnee sleeper has a great experience, and we’re truly sorry to hear we fell short for you. Somnee is a lab-grade device, which is why it costs a bit more than other devices in the market. Regarding membership, it supports nightly EEG analysis and progressive personalization of your neuromodulation program, to help you get better sleep over time. This takes quite a bit of processing power, which membership helps cover. Membership also includes regular replacement of our electrodes, so no additional purchase is necessary! We’d love to help further with adjusting your delivery address, but our support team was unable to find your email inquiries. If there’s anything we can do, we’d love to help. Please feel free to respond privately with your contact information, we’re happy to do what we can to improve your experience. Sincerely, The Somnee Team Edit 6/15/26: Thank you for the above notes of your outreach! If you don't mind, we've just sent over a request for more information. if you could provide the email(s) you used to reach out, so we can attempt to find your inquiries, we can continue troubleshooting.
