SonderReviews of sonder.com

Online checkin is bugged Was unable to check in in advance using their web system. (System to put in personal details kept incrementing number of people staying rather than proceeding to completion.) Had to send a message to support to get through this stage, took a couple of days for them to complete. Will avoid this chain in future based on this poor check in website experience.

To start it’s weird they make you send drivers license to them, seems like a scam. You only learn this after you book. Now here comes the main issue, booked a long weekend in Fort Lauderdale. Two days before my flight they randomly cancel my room. They said they are no longer doing Sonder at this location. What? Two days before my stay you close the Sonder down. But they said they could rebook me for a different room. Didn’t make any sense.

I had a terrible experience with booking on Sonder! They did not allow me to change the reservation anytime past 24 hours after booking, despite my wanting to spend more on reservation and spending $34K/year on the hotel with repeat bookings. Their policy had a clear typo and was really misleading. See my note to them below --- Hi Sonder Georgetown C&O Team, I hope this message finds you well. I am reaching out regarding a recent booking I made at your hotel for April 1 - April 5. Due to a miscommunication in the booking confirmation email, which mentioned an unclear policy on date modifications, I am seeking your help to change my reservation to April 15 - 19. I had called earlier to speak to a representative earlier this week (5 days before checkin) and they mentioned a team member would call me back to follow up and I have not yet heard back. Despite the email stating (as you can see below and in earlier notes you shared) that changes could be made "up to %{min_days_before_checkin} days before check-in," it's unclear how this applies, given the apparent typo. As a repeat customer who has spent approximately $2,400 at your property with two week long visits and plans to continue regular visits each month, I was surprised by this rigidity, especially since I am willing to upgrade to a larger room (king suite) for an additional $300. I value our ongoing relationship and believe this change won't just benefit me but also reinforce our mutual interests, considering my future plans to spend around $34,000 annually at your hotel with two one weeks stays per month. I have been so dismayed at the customer service experience, that without help with this change I will certainly take my business elsewhere resulting in $34K loss per year for Sonder - which truly would be a lose-lose. I kindly ask for your assistance in this matter and look forward to a resolution that maintains the high regard I have for Sonder, Georgetown C&O. Thank you for your attention to this matter. Best regards, Ami Shah

They were horrible during our reservation and booking process. They kept saying we needed to talk to Airbnb when in reality they were just passing us around so we could not get a refund after a close family member suffered a death. Horrible ethics at this company.

I booked a holiday in Barcelona to stay at the Placa Reial Sonder site, and went through the security process to verify my identity. To my surprise, some days later I received an email notifying me of a new Bank Account with a currency exchange bank called "Wise" which had been opened in my name. These bank accounts require a photo ID and Sonder is the only company who have this data on me, and I fear they have leaked this information to a third party who has opened this account. Sonder is investigating this potential data breach, but currently, I would advise people not to provide Sonder with personal ID information.

I HAVE NEVER RECEIVED SO MANY EMAILS IN MY LIFE. I HAVE ASKED TO BE REMOVED FROM THE MAILING LIST NO LUCK Room smelt like linx showergel Staff were amazing.

They dont tell u that U CAN NOT STAY HERE WITHOUT A COLLECTION OF UR FACIAL & FINGERPRINTS TO A 3RD PARTY DATA Co. SONDER downtown FL. Can Not be Trusted. They Do NOT HONOR THEIR WORD HERE. They lied about everything. 3 different SONDER representatives guaranteed me that I did NOT have to do the facial recognition & fingerprints through a 3rd party. 2 days before my arrival they reached out & used Tyrannical methods. Their unprofessionalism has no boundaries like no other. Massachusetts representatives Fahad & rep Ivy were the worst.

Booked for Fort Lauderdale. So noisy! I knew something was up when I walked into the bedroom and found ear plugs and an ambient noise maker. The sound from the train and parties was nuts. The 3 AM train never stopped! Furthermore, rules around the pool area were not enforced. People were parading around with glass cups in their hands and smoking weed. Area smelt terrible. Parking fees were nuts. Would never stay with Sonder again. I tried to change the reservation and they were very firm and did not want to shorten my stay. Basically said tough luck. Worst experience. When I voiced my experience with them after my stay, they said sorry, we'll try harder. No coupon, compensation, nada....