SonderReviews of sonder.com

I cancelled my room well ahead of the reservation date, fully within the cancellation policy that promised a full refund. What should have been a simple process turned into a frustrating and drawn-out experience. It took four emails and twenty days for them to return my money. I wasn’t asking for anything extra, just what I was entitled to. The lack of urgency, accountability, and even a basic apology made it feel like my concerns didn’t matter at all. This experience seriously damaged my trust in their service.

I would like to give them 0 stars. DO NOT BOOK WITH SONDER. I paid extra for a reservation with a guaranteed refund. When I needed to cancel, it took me three phone calls and several hours to find someone to start the refund process, Now they refuse to return my money, claiming they have insufficient funds. Do yourself a favor and book with a reputable hotel instead.

I am baffled as to how Marriott can associate their name with this company. To begin with, nothing seems to work—not their faulty app nor the access codes. While traveling from Florence to Rome, I was unable to view my reservation on either the app or the website. After spending 1 hour and 45 minutes communicating with a representative via their chat app, they eventually gave up and sent me the access codes after reviewing my videos and pictures, which clearly showed that neither the app nor the website was functioning. Upon arriving at the property, I found it to be about 45 minutes away from any major landmark in Rome. The neighborhood was also quite unsettling, with gang-related graffiti visible everywhere, including on the property itself. When my family and I attempted to enter using the provided codes, they did not work. I contacted Sonder again, and we were left waiting in 95-degree weather for approximately 2 hours with nowhere to go, surrounded by all our luggage. Ultimately, a cleaning crew kindly let us into the property using their code, but even after three more hours, we still did not have the necessary code to access our apartment or the property. This meant we couldn't leave for lunch, nor was there any drinking water available in the property. This was an unacceptable level of service. Again, I am at a loss as to how Marriott could be associated with such a company. This experience has been utterly disappointing.

WOW - honestly a 1 star review is high praise, DO NOT stay at any SONDER PLACE EVER, I dont even want to go into the rant of what happenend but lets just say it was unlivable and I had to fight for a month to get a refund - PLS the Reviews are RIGHT DO NOT STAY HERE

If I could give less stars I would. Terrible experience. Dirty rooms, broken bed and blinds. Ear plugs next to bed was the beginning of my realizing we’d made a mistake booking this place. Then as I tried to remedy various things, long holds on phone calls, bad interface and interactions on the sonder app. Strung along with various stories as they scrambled to try and remedy the situation but failed. I will never come back and stay at anything Sonder. The problem with companies growing is that they start to lose quality as they try and maximize profits and this is apparent here. Don’t even bother staying here. Take your money elsewhere unless you enjoy pain. In which case you’ll love it.

Absolutely horrible service. I wanted to see whether an early check-in was possible. Wouldn't mind if not. I ask on the app, they tell me to call the venue. I call the venue, they tell me to talk to the chat. The chat is approximately as responsive as a narcoleptic sloth Like - why?!

I have been on hold for over 21 minutes trying to ask a question about a free night I had been given due to flooding in a hotel in Detroit. I'm so over this hotel chain for not caring about customers.

Vi boede 4 personer på Sonder Hotel i Washington. Ventialtonen kørte videre, når vi slukkede for den. Vi fortalte det til en sød kvinde i receptionen. Hun sendte beskeden videre til pedelen og han kom og skiftede et filter. Jeg arbejder selv med ventilation til daglig i mit arbejde, så kunne fortælle ham at det løste ikke problemet. Han var meget venlig og gav mig ret. Han sagde vi skulle blive med at fortælle det i receptionen og det gjorde vi. Kvinden i receptionen sendte sagen videre til en ingeniør. Vi så aldrig ingeniøren, for problemet blev aldrig løst. Lyden var metal mod metal lyd 24 timer i døgnet. Vi sov meget dårlig om natten. Det positive ved stedet var beliggenheden.