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SonderMind Reviews | Read Customer Reviews of sondermind.com

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Mental Health
SonderMind

SonderMindReviews of sondermind.com

Mental Health

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4.2

Great

Based on 2,542 reviews

SonderMind4.2

Reviews2,542 About Contact

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Rating breakdown

5 star74%
4 star4%
3 star2%
2 star3%
1 star16%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About SonderMind

- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.

SonderMind (sondermind.com) has 2,542 customer reviews on Folks Told, with an average rating of 4.2 out of 5.

Also known as: sondermind.com
Website: sondermind.com
Category: Mental Health
Listed on Folks Told: 2026

Contact & location

(844) 843-7279
sondermind.com
support@sondermind.com

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The company replied to 84% of reviews.
Most recent review: October 2026.

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SonderMind reviews

2,542 approved reviews, newest moderated first

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Kristen C.
Oct 23, 2025
My therapist is great but our session…
My therapist is great but our session was cut short due to a technology issue. That was disappointing because we were having a great visit.
Reply from SonderMindOct 24, 2025
Hi Kristen, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report
Nick W.
Oct 23, 2025
Overall Sonder Mind experience
My therapist was excellent. But the web technology was often unreliable
Reply from SonderMindOct 24, 2025
Hi Nick, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience! If you have something you'd like to be addressed, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
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Deacon S.
Oct 23, 2025
I have a wonderful therapist who is…
I have a wonderful therapist who is compassionate. I have a wonderful Nurse Practitioner who keeps me stable on medication. I like the comfort of the place and its privacy.
Reply from SonderMindOct 24, 2025
Hi Deacon, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
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Kathy C.
Oct 23, 2025
I got some good advice from her
I got some good advice from her. She let me explain things also.
Reply from SonderMindOct 24, 2025
Hi Kathy, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Report
Cassie D.
Oct 22, 2025
Cindy is very helpful
Cindy is very helpful, supportive and empathetic. She is very knowledgeable and has helped in a time of crisis.
Reply from SonderMindOct 24, 2025
Hi Cassie, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Report
Katie D.
Oct 22, 2025
April is a great listener
April is a great listener and offers practical advice. I appreciate and value her support.
Reply from SonderMindOct 24, 2025
Hi Katie, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
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Jana
Oct 22, 2025
Too many surveys and technical issues
Overall I like the platform. But there have been so many times I've experienced technical issues trying to log in to see a message from my provider or answer one of the many (way too many) surveys. The amount of surveys before and after each appointment is too much. Especially because of the aforementioned technical issues with the site, causing me to spend far too long just waiting for pages to load.
Reply from SonderMindOct 24, 2025
Hi Jana, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report
Melinda C.
Oct 22, 2025
I get a lot out of my sessions
I get a lot out of my sessions. I get to talk about everything that I am having difficulties with and get good feedback.
Reply from SonderMindOct 24, 2025
Hi Melinda, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Report

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