SonderMindReviews of sondermind.com

Provided information on grief support meetings. Diagnosed my excessive going out at nights to play games and cards.

Everything I was expecting was met or surpassed my expectations. Easy to talk to. Look forward to my next appointment.

She always seems concerned and knowledgeable

SonderMind has good therapists and psychiatrists, but their customer service is terrible, and their billing department is very disorganized. My daughter has been a client for more than a year. Despite that, they made a mistake with her insurance information and then charged my credit card $194. Now they are telling me that I need to contact the insurance company and resolve the issue myself, as if I can submit an insurance claim on their behalf. This situation is frustrating because the billing error was caused by their mistake, yet they are placing the responsibility on me to correct it. I expected a much higher level of professionalism and support from their billing department. In addition, they frequently experience technical issues during therapy sessions. There have been many occasions when appointments were disrupted by problems with their platform, making it difficult to have a smooth and productive session. These recurring technical problems add unnecessary stress and frustration for both patients and families.

My therapist was great! SonderMind sucks! After seeing my therapist for over a year I retired and my insurance changed to Medicare. I called SonderMind and told them this. They continued to bill my old insurance who obviously told them I was not covered. They then started charging my credit card for the full amount. Over the next 6 weeks I called them 5 separate times to try to get this issue resolved. They just charged me another $129 yesterday! I really like my therapist, but I just can't keep doing this. I have spent 2 hours today talking to SonderMind and am currently waiting for someone (anyone) to call me back. I can't keep doing this. Either this issue gets fixed today or I will sadly have to drop my therapist, who I really like.

My experience with scheduling appointments has been extremely frustrating. The therapist's scheduling system asks patients to select a preferred date and time, but every request I've submitted has been denied without any explanation. There has been no communication about what appointment times are actually available, no alternative options offered, and no guidance on how to successfully schedule a session. It's difficult to access care when you're repeatedly told to choose a time, only to have every choice rejected without feedback. A simple list of available appointment slots or a brief explanation would make the process much more efficient and respectful of patients' time. I cannot speak to the quality of therapy itself because I've been unable to get an appointment scheduled despite multiple attempts.

I spoke with someone that was very eager to help and very patient. I am an older combat veteran and hard of hearing and the young lady was very understanding. It is nice to know that their are people like her in the world to help. Very grateful. Thanks so much..

I really enjoy talking to her