SongtrustReviews of songtrust.com

reference number - 44623206173 I am writing to follow up—again—regarding my catalog, which has now been pending for over 8 months. This delay is not just an inconvenience; it is actively affecting my ability to collect and manage royalties through ASCAP. I have sent multiple emails during this time and have not received any meaningful response or resolution. The lack of communication is extremely concerning. To be clear: My catalog was submitted approximately 8 months ago It remains in a pending state with no updates This situation is directly impacting my income and professional obligations I need immediate clarification on the following: What is causing this delay? What is the current status of my catalog? When will this be resolved? If this issue cannot be resolved promptly, I need to know what steps I can take to withdraw my catalog and move forward through another service. Please treat this as urgent. I expect a response within a reasonable timeframe. Sincerely,Laura Dinu

Stephanie E helped me and she was amazing.

I did not received my 2025 royalties yet. The whole year. I sent two emails from contact at claudiosouzamattos.com to them and not a single response.

Quick service

Hello Songtrust Team, This is my final attempt to resolve multiple unanswered support requests before taking further action. Over the past several months, I have submitted numerous inquiries regarding account, documentation, and publishing matters for my two SongTrust accounts. Despite receiving automated confirmations (most of the time) and assigned case representatives (Stephanie E. and Laura), I have not received a single substantive response, update, or resolution. This is absolutely and completely unacceptable. Outstanding cases: EFRE.contact at gmail • Jan 6 – Ref #39272902557 → No response • Feb 10 – Follow-up → No response • March 7 – Ref #43143805443 → No response • March 9 – Ref #43157425738 → No response AstronautAgency.label at gmail • Feb 8 & Feb 11 → Time-sensitive inquiries → No confirmation, no case number, no response This is not a minor delay. This is a complete lack of support across multiple requests over an extended period of time. It’s also concerning that I received a response to a public Trustpilot review, while multiple direct support inquiries have been consistently ignored. That contrast does not reflect well on your support process. At this point, I am requesting the following within 48 hours: •Direct responses to all open inquiries •Confirmation that my cases are being actively handled •A clear explanation for the lack of communication If I do not receive a response within that timeframe, I will proceed with: •Terminating both accounts •Transitioning to a different publishing administrator •Sharing my experience publicly within industry circles to reflect the lack of support I’ve encountered I would prefer to resolve this and continue working with Songtrust, but as it stands, that is not possible without immediate action on your end. I expect a prompt response. Hope to hear from you this time, Jeffrey Stephen Barlow

Songtrust works good.

It was a great and fast experience

The platform is easy to use