Soothing CompanyReviews of soothingcompany.com

The company provides misleading and incorrect information regarding the detailed specifications of their products (i.e., water fountain) causing the customer to incur significant additional cost. In addition, when it has been proven the product is not what the customer thought it was, they do make any reparations. They take your money upfront 4-6 weeks before delivery. This policy does not leave you any leverage if the product that shows up is not what they claimed it was supposed to be. The sales staff is professional and friendly but unfortunately, they are uninformed regarding the product they are selling. I would not recommend this company.

Very pleased with my fountain purchase. Installation and delivery had not issues. I appreciated the customer service with helping me select a color. So nervous to order something this large online but everything went well.

I am a consumer that does not like to write negative reviews, however, I have to write on in such an instance. Initially, the customer service was excellent with Sara. I was very excited. When the product arrived the first time, the slate was damaged. I immediately took pictures and contacted Sara. They issued another slate to be delivered. This one arrived damaged as well. The process was repeated. Another slate was ordered. Again, it arrived damaged although it was with a different carrier. The problem was the Soothing Company did not properly package the product for long distance travel. For the life of me, I could not understand why they would not secure a fragile material more securely. I will not discuss that I had to re-schedule my grand opening because of the three attempts to deliver the slate which is an integral part of the product. Nor shall I mention, this is a very expensive purchase, cost close to two thousand. For that price, you think they would get it right. So FINALLY, on the FOURTH attempt, the slate appeared properly secured, however, I had to accept the delivery without inspecting as the carrier would not allow their driver to open it. I immediately called Sara and advised her of this. She stated that I had 48 hours to inspect. Now the problem is this.. my contractor cannot come until after 48 hours and I will not allow any one other than a professional to open this package as long as it took for them to get it right! Loren and Sara advised me basically I am on my own. To sum it up, I am sooo sorry I started this journey with the Soothing Company and once I have this installed, I am praying it looks magnificent for all the trouble I have been through with this company. I would NOT recommend them to my colleagues.

I bought a fountain from them. It doesn't hold water in the basin. They are refusing I help because I didn't cover the fountain in the winter. They never provided a cover or said one needed to be used and I live in Texas so ice isn't really a problem. I would recommend staying away from them since they don't back their products.

Excellent response times, assistance and professionalism throughout the fountain purchase process. Products are as described and customer service is beyond reproach. Following the recommendations provided by Soothing Walls, fountain was very easy to install once site prep work was completed. We purchased a very large, 4 tier fountain, which did require ground prep and a large front-loader fork lift to assemble. My landscaping professional was able to accommodate all of the prep and assembly. Looks beautiful. An amazing addition to our home. 2 Recommendations to potential buyers: -Take the time to order the stone color templates to ensure the correct color choice. The on-line colors are a bit off, which in my case worked out well. Could present a problem for some if you choose a color based on digital media alone. -When receiving your shipment, it may not be possible to immediately open and inspect each and every piece. As was the case with my shipment, my landscaping company was not on hand to open the packaging and inspect each piece at the time of delivery. (Some of the pieces weighed 450lbs). That said, be sure to write "pending inspection" on your delivery receipt. This covers you should you later discover damage to your shipment. As a business owner, I appreciate good service more than most and also understand the power of positive feedback. I could not possibly be more pleased with the process and end result. My thanks to the team at Soothing Walls.

Very helpful staff. I received our fountain fairly quickly. It had a small piece damaged because of shipping but Soothing Company was very quick to fix the issue. I would recommend this company if you are looking to purchase an indoor fountain.

We were reviewing an outdoor fountain that was listed at $500. We worked with one person, and had emails about the cost and the color. We called back to order and were told the other person was gone, and the cost of the fountain was now $750. We sent the emails to them to let them know what we were quoted, but we were told that the price was the new price!

I always wanted to have an aquarium at home and they made my dreams come true.