Sophie & Olivia Reviews | Read Customer Reviews of sophieolivia-lingerie.com

Sophie & Olivia Reviews | Read Customer Reviews of sophieolivia-lingerie.com

Sophie & Olivia reviews

385 approved reviews, newest moderated first

customer
Mar 3, 2026
I had the best time of my life
I had the best time of my life
Reply from Sophie & OliviaMar 5, 2026
Hi there, Thank you for your wonderful review. We're thrilled to hear that you had such a positive experience with Sophie & Olivia Lingerie!
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Talia H.
Mar 2, 2026
The lingerie did not look the same as…
The lingerie did not look the same as the photos and is very cheaply made for the high prices charged. Also the times smelled very badly.
Reply from Sophie & OliviaMar 5, 2026
Hi Talia, We’re very sorry to hear about your experience and understand how disappointing this must have been. This is certainly not the standard we aim to provide, and we regret that the product did not meet your expectations. We’d like the opportunity to review your order and assist you further. Please contact our customer service team with your order details so we can address your concerns and work toward a resolution.
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SEBASTIEN R.
Mar 2, 2026
Bonnes grandeurs parfait
Bonnes grandeurs parfait
Reply from Sophie & OliviaMar 5, 2026
Hi there, Thank you for your review. We’re glad to hear that the sizing was perfect for you. ❤️
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Bradley A.
Mar 2, 2026
Do not waste your money. Awful quality
Do not waste your money. Quality is awful. They say fast shipping but it's 10 business days at it's quickest. I was hoping to surprise my fiancé for valentine's day with this for her. I'm that embarrassed by this that I do not want to show her or tell her. On their website their trust pilot section looks fake compared to these reviews.
Reply from Sophie & OliviaMar 5, 2026
Hi Bradley, We’re very sorry to hear about your experience and understand how disappointing this must have been, especially for a special occasion. We take feedback like yours seriously and regret that the product and delivery did not meet your expectations. Please note that Sophie & Olivia Lingerie operates fully online and ships internationally, and delivery times can vary depending on the destination country and local customs procedures. We’d like the opportunity to review your order and assist further. Please contact our customer service team with your order details so we can work toward a resolution.
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Teana
Mar 2, 2026
Beautiful but may need to size up
The lingerie arrived in good time and they were lovely quality. I ordered 2 sets. I am a 32DD so chose size Small for the bras as with both sets the largest cup size was 32D. The bottoms I went for Medium as I’m a curvy size 10. The white set the bra fitted lovely but the bottom I should have sized up. I usually pick a size 12 bottom in briefs so they don’t dig in on my hips. The black set the bra, suspender belt and thigh garters fitted great and the briefs were worked as they had moveable straps (like a bra strap) so I could make them bigger. I would size up in future though generally to be sure.
Reply from Sophie & OliviaMar 5, 2026
Hi there, Thank you for sharing your detailed feedback. We're glad to hear that you’re happy with the quality of the lingerie and that most pieces fit well. Your sizing insights are very helpful, and we appreciate you taking the time to share them for future shoppers. ☺️
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Craig W.
Mar 1, 2026
Great Looking - Happy Wife
The clothing is very nice feeling and looks great on my wife. I believe the fit is pretty good as well or at least she has not complained. My only comment to others wanting to purchase from here is be patient. The order took almost 3 weeks to arrive, so if you are a good planner this is a great option. If not, don't say I didn't warn you. I would most defiantly order again.
Reply from Sophie & OliviaMar 5, 2026
Hi Craig, Thank you for your kind review. We're delighted to hear that the items look great and fit well. We appreciate your note about delivery times, and it’s wonderful to know that you would order from us again. ☺️
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Kerry
Mar 1, 2026
Poor quality
Ordered two pieces. Bought the Julia bondage harness. Absolute rubbish cheap finish. Also must be made for midgets. 165cm tall and it just got below the breast line. Also bought white silk nightie Fabric was fine but fit around breasts is weird and will require alteration.
Reply from Sophie & OliviaMar 5, 2026
Hi there, We’re very sorry to hear about your experience and understand your frustration. We regret that the items did not fit as expected and that the finishes did not meet your expectations. We’d like the opportunity to review your order and assist you further. Please contact our customer service team with your order details so we can address your concerns and work toward a resolution.
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P V.
Feb 27, 2026
Bad sizing, inferior quality, nightmare to return.
I ordered a couple of items which in no way were reflective of the size I ordered. I'm a size 14 and the bust cups were tiny, and the quality wasn't up to much either. The order took over 3 weeks to deliver (from China) but returning the items has been a nightmare. Over £20 in courier costs and I still do not have a refund. Avoid.
Reply from Sophie & OliviaMar 5, 2026
Hi there, We’re very sorry to hear about your experience and understand how frustrating this must have been. We regret that the sizing, quality, and delivery did not meet your expectations. As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further or need assistance with the return process, please contact our customer service team with your order details, and we’ll be happy to help.
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