souk + SEPIAReviews of soukandsepia.com

Reply from souk + SEPIAApr 1, 2022

Hi Kavya, Thank you for reaching out! We absolutely would like to send you our sincerest apologies for an experience that wasn't worth your time and resources. We are very much obliged to correct what's wrong and bring you moments which you can remember with a smile on your face. We shall send you a follow-up email in which we will be offering you compensations for the delay. We also have processed a full refund for the charge as it has exceeded 15 business days. You will be notified via email for the refund. We hope this helps for now! Please don't hesitate to write us a reply back in the follow-up email we will be sending. We hope you have a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Reply from souk + SEPIAMar 25, 2022

Hello there, Michelle! We are awfully sorry for the trouble you have gone through on our watch. We believe you should get justice and deserve a generous compensation for the unfortunate experience you've had with us. We have sent you a request via Trustpilot for your email and order number. Once we receive these two, we'll immediately send you a follow-up email. We are looking forward to hearing back from you again soon! Wishing you a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Reply from souk + SEPIAMar 23, 2022

Hi Tierra, Thank you sending us your honest opinions and sentiments about souk + SEPIA. We think your frustration is absolutely valid. At the same time, we want to express our sincerest regrets for ultimately letting you down with the problems in shipping. If it gives you comfort to know, even before the beginning of 2022, souk + SEPIA had been working to minimize and eventually eradicate the shipping issues. We are doing this by carefully picking which merchants we will retain or remove from our merchant roster. So far, this method have proven effective yet not with the results we are expecting as shipping issues still continue to haunt our customers from time to time. We've also been looking for quicker shipping partners in the past few months as we understand how much these issues are hurting our relations with our customers who had been nothing but patient with us throughout the process. We hope to be worthy of your love and support and will continue in pursuit of excellence to make everybody happy. There was no need to dispute the charges as a representative of ours had processed a refund for you. We hope this helps! Should you require further assistance or have questions or concerns, you're always free to send an email to our Gratitude Team and it would be a pleasure for us to provide assistance to you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Reply from souk + SEPIAMar 22, 2022

Hi Crystal, Simply expressing our apologies won't take back the inconvenience that has been brought upon you. As a fellow online shopper, the frustration of not receiving something you had paid for is all too familiar and I know how much it can demoralize you from supporting a business any further. We take your sentiments seriously, by heart and are fully aware of how our manner of shipping has affected our relationship with our customers. We know how much this has hurt our business and to stay in business, we know something needs to be done quick. In fact, we have been looking to change our shipping provider to have a quicker delivery time for our customers. The past few months, we have been in the process of reevaluating our partners and a big change will happen fairly soon. Filtering the comments in Instagram would be natural as most negative comments include profane language and slurs that we do not dare to tolerate. I hope you understand that it's imperative for us to filter out such harsh comments and we feel morally required to do it in order to keep people from feeling offended. I hope this helps. You may not have had a proper memory with us, but we sure will use this experience as a tool to make ourselves better. I hope one day you'll be around to give us a chance once we have sorted out our main problem: shipping. We admit that it's a matter which requires an urgent solution which should be ready in the next few months. We owe you justice and we hope to pay our debts back to you. Please don't hesitate to write us should you have additional suggestions and concerns. May you have a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Reply from souk + SEPIAMar 22, 2022

Hello Christy, Thank you for openly sharing how your experience went with us. It is indeed a shame that your memory with us has not been as pleasant as expected. We sincerely regret the idea of inflicting trouble on you, so we would like to apologize for the inconvenience. It could be possible that your item may have been stuck in transit, but we are not certain of that yet. Rest assured, the merchant responsible for shipping out your item will be removed from our merchant roster to avoid more customers experiencing the same thing as you did. We are glad you received your refund as swiftly as possible. Despite the bitter end of this brief relationship, we want you to know that we never wished for this to happen to you. To be a build a better online shopping experience is what we aim for thousands of our customers. We greatly appreciate your giving us a chance and if one day you find us worthy of your support, our doors are always open for you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Reply from souk + SEPIAMar 17, 2022

Hello, Tracey! Thank you for writing in and bringing this to our attention. You had given us a second chance to redeem ourselves but it seems that we blew it. We're awfully sorry for the inconvenience this has caused you. When we see our customers dissatisfied with our services, we make it so they have a better experience or at least compensate them for the trouble. It would be a great pleasure to us to do something good for you. You can help us make that happen by sending us your order number with your email address so our Gratitude Team can reach out to you and provide all the necessary compensations for you. We intend to make your experience a little better. Looking forward to your reply in our request here. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Reply from souk + SEPIAMar 15, 2022

Hi Mary, Thank you for openly sharing your sentiments here in Trustpilot. Although we are saddened over the fact that we have fallen short in impressing you this time, we are grateful for the chance to communicate with you and have both sides understand each other better. I believe the reason our system was rejecting the discount code is because it was applied on a Final Sale purchase. Final Sale items are already heavily discounted pieces and that's why regular discount codes do not apply to it, but we are 100% sure the code will apply on regular priced items. We suggest trying on the code without finalizing the checkout so you may see for yourself if it indeed works. Just to be sure, we can check the code you have and see if it's still valid since you had mentioned it was awarded a few months back. We'd also like to add extra credits for you as a way of extending our apologies for the ill-fitting pants you had received. We will be sending you a follow-up email regarding this. We are looking forward to communicating with you. May you be safe wherever you are. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Reply from souk + SEPIAMar 14, 2022

Hi Katrina, Thank you for writing in! Waiting more than you should for something that's already paid for is understandably, one of the things that can throw someone's mood off. I just want you to know that we completely understand these emotions. After all, it is THAT frustrating and no customer in a healthy world of online shopping should suffer what you had suffered. For these inconveniences, we extend our sincerest apologies. We never meant you no harm of this sort and you have every right to call us out for the trouble. There may have been inventory issues for the Soyo top you had ordered. We are still trying to investigate on the matter and get the merchant's side. Nonetheless, it has been refunded even when it's still processing. There's a chance you may still receive it despite the refund, so if you do, please just keep it as an additional compensation. We are sorry for wasting your time and energy. We see you had ordered a second time despite this incident, and we will do everything we can to give you a better memory with us. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia