Poor
Based on 744 reviews
souk + SEPIA2.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
souk + SEPIA is listed under Malls & Marketplaces in New York, New York.
souk + SEPIA (soukandsepia.com) has 744 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
Showing 45 reviews with 3 stars · Clear filters
Aaja
I never had a problem with this company until my last order. I received half my order and have sent numerous emails to find out where the other half is with no response...the site is down and last post on IG is from last year ...
Tonya
I own several pieces from the company that I just simply love, and so I remain supportive which is why my rating is a 3. However, I ordered a dress in August 2022 that I totally forgot about and only remembered when I was checking on the status of an order I made in September 2022. I am hopeful that the production and shipping issues improve soon. I really want this company to thrive, but in order to do so the pervasive problems with completing orders must be solved.
Reply from souk + SEPIAOct 12, 2022
Hi Tonya, We just want to start off by saying you have our eternal gratitude for this well articulated feedback! As souk + SEPIA is a an online marketplace, we do source some of our products from around the globe. We have been around for 2 years now and trust that we have done everything we can since then to make improvements with our shipping and production timeframes and will continue to do so until we our services reach its zenith. Good news is, the last time I checked on the status of your items, we've seen an update stating that it's on its way to your local USPS facility. Once your USPS facility receives it, they will proceed to make the final delivery and that does not take long to happen. Usually about 2 to 4 days. We hope the information has helped! Please do not hesitate to write us back should you have further questions or concerns. Wishing you a pleasant rest of the evening! The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
Tiffany M.
Well, I placed an order back in May. After ordering my items, I noticed on their website that they were having 6 week shipping delays. Although this was concerning to me, I left it alone. I’ve been home recovering from the birth of my twins. I then saw a notification on their website that items ordered within my timeframe where shipped out. After getting no notice of this personally, I reached out via email. They responded very quickly stating that my items had been shipped. They provided a tracking number from a shipping service outside of the US. The one thing that I liked about this company from what I thought I saw was that they were from the US. In fact, I thought they were based out of my hometown of Newark,NJ. To get to the point, although I have a shipping number, I still don’t have my items and it looks like they haven’t made it to the US as of yet. I don’t think I would ever buy from this company again. I feel like I’ve been scammed. ***UPDATE*** I finally did receive my items. I must say, after this experience, I was expecting the clothes to not have the best quality. I was wrong! The quality of the clothes is great. Additionally, customer service has been stellar. Initially, I thought that I wouldn’t order from them again but I think I will give them another try.
Reply from souk + SEPIAAug 6, 2022
Hi Tiffany, Thank you for writing in! We cannot express our apologies enough for the troubles you've had to endure until now. We have only promised to offer you an unforgettable experience, sadly, this has turned out to be one that's memorable in a bad way. We want to make it up to you and compensate you generously for the inconvenience. We originated in Newark, NJ, but we are now based in New York. We've moved our HQ several months ago. As souk + SEPIA is an online marketplace for curated boutique items, we do source some of our items from artisans in Asia. We have new developments though, as we now offer a 2 - 3 day shipping time with Souk SWIFT, our version of Amazon Prime. We're also past the backlogged orders so now every order has been updated. In fact, your package has shown an update today stating it's been scanned in Snellville, GA as of 4:11 PM, according to the tracking number. We hope this helps! Please do not hesitate to write us should you have further queries and concerns. We wish you luck in your future endeavors! With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
CBrown
I am torn with this review because I do like their clothing, BUT!!! The sizing is deceptive. I order my size according to their size char, mainly bottoms. The sizes are SOOO SMALL. They are like for children; not for a grown woman with curves. Literally! I bought a pair of camo pants and I looked at them & instantly knew I could not wear them. I had my 10 year old (slim) niece put them on and they fit (except in the waist). This has happened more than once. I did return the items a couple of times, but my last order I wasn’t able due to my being out of town longer than the return policy. I am not sure I will be ordering from them anymore. It’s too risky and time consuming. I will say they have also offered Ed an extra discount did the trouble. But again, it is a risk.
Reply from souk + SEPIAJul 26, 2022
Hello Cynthia, We appreciate your fairness in passing judgement. We would like to sincerely apologize for the inconvenience we have caused you multiple times. We want you to know that we never intended to screw up this much at all. We would like to know the specific names of the items in question so that we can find the correct supplier and notify them of the wrong sizes so we can investigate further. Looking forward to hear back from you as soon as possible. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
Tip
The clothes are gorgeous but since late last year, I had to cancel an order due to shipping delay and I am now waiting on an order placed months ago.
Reply from souk + SEPIAJul 29, 2022
Hello Tip, Thank you for reaching us! We absolutely never wanted you to experience such excruciating delays, but fret not. We have finally seen movement for your items according to this tracking link: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9214490281671201076369 You may look it up to check the status of your order. We hope this helps a lot! Please don't hesitate to reach us back should you have further questions or concerns. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
CB
Great material, it’s just not true to size.
Reply from souk + SEPIAApr 18, 2022
Hello Charlotte, We appreciate your letting us know how your experience went. We would be able to process a replacement for that, however, upon checking, I see that the item was a Final Sale order. That said, we wouldn't be able to replace it as Final Sale items are highly discounted items that are unworn returns/exchanged by customers. We can send you a discount code applicable 12 times, though. If you see yourself needing it, do let us know and we will have it ready for you in no time! We hope this helps explain. We hope you and your loved ones are safe and sound. We wish you luck and peace of mind in the days that lie ahead! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
Dieftha M.
The customer service is excellent but all the clothing runs too small.
Reply from souk + SEPIAApr 12, 2022
Hello Dieftha, Thank you for bringing your concern to our attention. We are just as disappointed as you are for the experience that you've been through. I've gone and checked your order and I see that it's a Final Sale item. This means we won't be able to process a refund as was stated in the website for Final Sale items. What we can do for you instead is process a store credit code for $25 USD for the trouble. We should be sending you the code via a follow-up email shortly after this response is sent. I hope that helps make the experience a little better. You may use the code on everything except Final Sale items as it's already heavily discounted. We hope you appreciate the gesture and give us a chance to redeem ourselves. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
colleen L.
I can’t even put the coat on over my shoulders as they are too close together as well the cut is lopsided - i couldn’t give this coat away to any of my neighbors… goes into the donate bag… won’t order from here again should have read the reviews…..
Reply from souk + SEPIAApr 12, 2022
Hello Colleen, Thank you for writing in! We're sorry for inadvertently sending you an automated review invitation when you have not even received your order yet. Well, thankfully, I see your order has been received on the 8th of this month. Perhaps now would be the best time to let us and other customers know how you liked your item. You are always welcome to send in a new response or simply edit the existing one! We are eager to know how you find the Usakos! You're always welcome to send us your thoughts! Wishing you a pleasant rest of the day. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
