Poor
Based on 744 reviews
souk + SEPIA2.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
souk + SEPIA is listed under Malls & Marketplaces in New York, New York.
souk + SEPIA (soukandsepia.com) has 744 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
Showing 62 reviews with 2 stars · Clear filters
A Y.
They curate the cutest items but unfortunately the supply chain has too many hiccups for my liking. It took a very long time for the items to arrive (about 1 month). When I got my jacket it was too big :(. I haven’t even bothered with trying to return it.
Joyska M.
Shipping system is bad. Should be in less time for the cost of the shipping.
Vesper O.
They buy all of their stuff from ALIEXPRESS and then mark it up an extra $50. I will say they curate unique pieces, but everything can literally be found on ALIEXPRESS
Reply from souk + SEPIAJan 23, 2021
Hi Vesper! It's true that you'll find some of our products on AliExpress and this is because we work with merchants who work with other businesses too. We have no control over our partner merchants' relationship with other businesses - nor do we plan to lock them into an exclusive relationship with us - so they're free to deal with other businesses who decide to sell on AliExpress. It's also true that our products' prices may be higher than other marketplaces or those that you'll find on Ali but we can absolutely guarantee that our products offer advantages you won't find in lower-cost alternative. Generally, we try to keep our pricing tied to the overall experience with souk+SEPIA and this includes but not limited to better technology and customer service for our customers. For example, when you buy stuff on AliExpress, and a question about your order or delivery comes up, you will most likely, 90% of the time, deal with non-English-speaking business owners where language barrier is going to be an issue. We've got you covered on that and we made sure that any questions that you may have are dealt with resolved where there will be no "jam on receive". We do understand that not everyone can afford our products, given the pandemic and all, but we have put together a lot of ways to save programs available on our website (you can check it out here: https://soukandsepia.com/pages/ways-to-save) and regularly give out discount codes to our customers. We hope that cleared things up for you. Thanks for your feedback, you gave us the opportunity to shed clarity to this confusion. We appreciate it a lot. :) —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
MG
I wanted to love this black owned business which seemed to have really great clothing. However, the pictures online are deceiving for most of the items they sell. I bought multiple items from them (I spent over $500), and only 3 items were of good quality. The rest were cheaply made of very thin material or plastic. A handbag I ordered came with a scuff on it and has a terrible chemical smell that I can't get rid of. Most of my items were shipped from China. Because of this, shipping is very slow and most of the clothing runs small in sizing. This is the worst part and why I won't be doing business with them again - I posted 4 honest reviews for different items I had purchased on their website. Souk + Sepia only posted 1 of my reviews which was a positive one, and deleted my other 3 which had honest feedback about quality and sizing for other shoppers to consider. I won't be continuing to support a company that wants to deceive customers and only posts the positive reviews about their clothing. This seems to me like they know they're selling clothing of poor quality and are trying to hide it.
Reply from souk + SEPIAJan 24, 2021
Hi MG! Thanks for taking the time out to leave a review. We really appreciate the effort. We'd like the opportunity to investigate further on the points you've brought up. We know it may be too late to ask this of you because you mentioned you won't be purchasing from us again but it would be lovely if you could get in touch with our Customer Experience team with your order number and the email address associated with your souk+SEPIA account so we can pull up your order records and the thread of conversation we may have with you. This is for us to not only look into the items you've ordered and be able to tell whether or not it was an isolated case or if there already were some recorded reports of the same issue on the same items and we'll know which merchant from our marketplace to flag, correct or remove. Feel free to touch base with us at [email protected]. Also, we'd like to address which of the products you find of low quality, we have over a thousand products in our marketplace (it's down to over 500 now as we're in the process of taking down 90% of our Winter Collection from the site to give way to our Spring collection) thus we'd like to know which from your order you found deceiving on the pictures so we could rectify it by probably doing yet another photo ops if we find that they really were far from reality. Yes, some of our items are shipped straight from the place where our partner merchants are and they happen to either be in China, Europe or the United States. We know, for sure, how frustrating it is to wait for something we're excited to have and so we can see where you're coming from. We know too that reducing shipping and wait time - especially in the time when people rely heavily on buying stuff online now more than ever - is one of the most challenging aspects of running a marketplace online such as ours, thus we've recently just started working with a consultant to help us improve our shipping and wait time issues. MG, we really hope to hear back from you. Trust that our customers have our commitment to keep improving and evolving as a business. Until then, please accept our sincerest apologies for any inconvenience we may have caused you, on behalf of everyone in the souk+SEPIA tribe. Again, thanks so much for leaving us a review! Stay safe and sound. :) —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
Women Who W.
Items not as described and foul smell
Catherine M.
Shipping is just too sketchy. I really want to support this company but the shipping can not be relied upon. If perhaps they would let you know in advance that an item will take longer to ship, maybe I would be more enthusiastic. At this price point, I need better service. Otherwise they're fine.
The Forever E.
I really wish I had read these reviews before I ordered! I ordered a package on Black Friday and it’s now December 22 and I STILL haven’t gotten my package! The real kicker is with the tracking I can see that my package has been in a town 30 mins away from me for THREE DAYS... and now apparently I have trash quality clothes to look forward to receiving. Yaaayyyy
Reply from souk + SEPIADec 22, 2020
Hello, there! Thanks for taking the time to leave us a review. We appreciate your candidness although we really wish we could see and confirm your email address associated with the order you placed to know exactly how we could help and to know which of our partner couriers to get in touch with about the holdup in your package. We, btw, work closely with DHL, FedEx, USPS, and UPS to rectify delivery issues as soon as we can. We know how agitating it is to see unpleasant reviews from the very company you gave a shot at and trusted with, but just to help you put your mind at ease, and to give you a more balanced and fair look at souk+SEPIA, here's a link to our reviews page on the site where you can see almost 400 verified customers' feedback of our products, and overall brand experience: https://soukandsepia.com/pages/reviews Also, to give you a birds-eye view of who we are, here's the link to our About Us page: https://soukandsepia.com/pages/about-us. And should you need more clarity about our shipping and delivery, refunds and returns, here's the link to our FAQs page: https://soukandsepia.com/a/faqs And if you need any kind of help with your order, we're here to help you, simply email our Customer Gratitude team directly at [email protected]. We want to hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. We hope this clears things up. 😊 Again, thanks so much for your review! Stay safe. 🙏❤️ —Customer Gratitude Team, souk+SEPIA
kali C.
En gros ce site trouve la plupart de ses articles sur aliexpress. C’est comme les sites de drop... en gros autant payer 20€ et être déçue que 100€!
Reply from souk + SEPIADec 21, 2020
Salut Karli - Merci d'avoir écrit une critique. Nous vous remercions sincèrement d'avoir pris le temps de le faire. Je suis désolé pour la confusion - nous n'avons jamais voulu vous induire en erreur ni vous ni aucun de nos partisans. souk + SEPIA est un marché de produits soigneusement et soigneusement sélectionnés du monde entier. Nos commerçants et artisans partenaires sont originaires d'Asie, d'Europe et même des États-Unis. Cela signifie que certains de nos marchands et artisans partenaires ont peut-être vendu leurs marchandises à d'autres magasins, c'est pourquoi vous avez pu voir un article que nous vendons sur un autre site à un prix inférieur. Nous sommes terriblement désolés pour le malentendu et n'avons jamais voulu vous tromper. Nous espérons que le malentendu ne vous empêchera pas de nous soutenir à l'avenir. Si vous avez des questions ou souhaitez partager plus de commentaires sur la question, n'hésitez pas à nous contacter à [email protected]. Encore merci beaucoup pour le temps que vous avez investi en nous laissant votre avis! Bonnes vacances à l'avance!🙏 —Customer Gratitude Team, souk+SEPIA
