souk + SEPIAReviews of soukandsepia.com

Reply from souk + SEPIADec 18, 2020

Salut, Laura! Nous sommes profondément désolés que votre expérience avec nous ait été décevante. Nous aimerions avoir l'opportunité d'approfondir vos commentaires. Si ce n'est pas trop demander, pourriez-vous nous contacter à [email protected]. Nous serions ravis de faire les choses correctement si vous pouviez nous donner une autre chance. Meilleurs vœux! —Customer Gratitude Team, souk+SEPIA

Reply from souk + SEPIADec 18, 2020

Hi, Jay! Thanks so much for taking the time to write this review. I'm so sorry for the confusion. To clarify, we are a black-owned, start-up company based out of Newark, NJ, and is, in fact, a member of Ujuu Media - a platform for black-women-owned consumer business & a brand studio of black and brown consumer. souk + SEPIA is a marketplace of gently and lovingly curated fashionable products from around the world. Our partner merchants and artisans are in Asia, Europe, and even the US. This means, our customers may receive their orders in different packages and sometimes from these countries and Hong Kong is just one of them. I'm so sorry you missed that on our FAQs and About Us pages on our site. We'd like to apologize, too, for the holdup in our response. We must've made you feel ignored there but please know that it's not and will never be our intention - we've just been experiencing a high volume of queries lately due to the peak season and have been working around the clock to cater to each and every one. We're sad to see you go, Jay but if you have a change of heart and you need help or have additional feedback, please don't hesitate to get in touch with us at [email protected], and we'll be glad to listen and help. 🙏 :) —Customer Gratitude Team, souk+SEPIA

Reply from souk + SEPIADec 21, 2020

Hello, Amber! Apologies for not getting back to you sooner and thank you so much for sharing us your feedback. We sincerely appreciate you bringing this to our attention. We'd like to understand the sizing issue on your purchase deeper. If you could give us more information about the issue you're facing we'd be more than happy to rectify it. Your business and your feedback mean a lot to us, so if you could give us more information by emailing us at [email protected], we will definitely see what we can do to fix it. Once you do, you can expect us to circle back to you about what we'll do to make this right. Again, thank you so much for your review. 🙏 —Customer Gratitude Team, souk+SEPIA

Reply from souk + SEPIAOct 16, 2020

HI Michelle, we are working on packaging so this does not continue to happen

Reply from souk + SEPIAOct 2, 2020

Hey! So sorry to see we missed your email. Can you please resend to [email protected]?