Excellent
Based on 742 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Soundproof Cow, we understand that unwanted noise shouldn't have to be something you live with, which is why we carry all kinds of soundproofing, sound absorption and noise reduction materials from top brands like Soft Sound and Quiet Batt. Whether you're soundproofing a room with Acoustic Panels or building a recording studio with Studio Foam, our solutions-based approach to soundproofing any space is truly unique.
Soundproof Cow (soundproofcow.com) has 742 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
742 approved reviews, newest moderated first
Mark G.
It was delivered to me very fast ..( in 2 days) I have not opened it yet, but it feels like it is really 65 pounds.
Reply from Soundproof CowMay 4, 2020
Good day Mark, Thank you very much for the amazing review and feedback. We truly appreciate it! Have a wonderful day, be well, be safe. The Soundproof Cow Team
FloridaFan
Repeat customer - like quick processing of order & shipment This is the third time we have ordered Quiet Batt™. First time we used Quiet Batt was to insulate a bedroom above from kitchen sounds below. I did the insulation myself into the floor below the subfloor during a renovation- quick & easy. It's an impressive product, and works FAB. I personally did the insulation this time after we moved, during a renovation. Even during the installation, we could tell how a dead silence fell over the room as we inserted it into the walls. GREAT. High confidence in the product and this company.
Reply from Soundproof CowMay 1, 2020
Good day FloridaFan, THANK YOU so much for the amazing feedback and review, it is truly appreciated! We LOVE to hear product success stories, thank you for sharing :-) We look forward to working with you again. Be safe, Be Well. The Soundproof Cow Team
Jeff D.
Had a great purchase with Soundproof Cow. Needed some pipe sound proofing materials. Sales department was fast to respond and worked with me to find the right product for my needs. I ended up ordering on off the website and was unknowingly charged too much for the shipping. Within a short amount of time I received an email saying they charged too much and were issuing a refund back to my card. Received the sound wrap material the other day, seems like a solid material. Have yet to install it to verify. Will do business with this company again. Great customer service.
Reply from Soundproof CowApr 30, 2020
Good day Jeff D., Thank you very much for the amazing feedback and rating! We truly appreciate it. We always try to do the right thing, because that is what we would want if the tables were turned :-) Best wishes on your project, looking forward to working with you again. Be safe, Be well! The Soundproof Cow Team
Adam B.
Originally did not place my order, however a quick email was all it took and representative was apologetic.
Reply from Soundproof CowApr 30, 2020
Good day Adam, Thank you very much for the amazing rating and feedback. We apologize for any technical issues that you may have experienced, however it sounds as if our fabulous customer service team jumped right on it! Be safe, Be well. The Soundproof Cow Team
Mark H.
Fast shipping and good communications throughout the process.
Reply from Soundproof CowApr 27, 2020
Good day Mark, Thank you so much for the amazing review and feed back, be healthy and stay safe. The Soundproof Cow team
Andrew
Very easy to place and order and received product quickly. Product was easy to install. Wish it was available in some of the hardware stores to eliminate the shipping cost.
Reply from Soundproof CowApr 24, 2020
Good day Andrew, Thank you very much for the amazing feedback and review! We truly appreciate it, and with continued support through amazing customers like you, perhaps one day you will find our products in a store near you! :-) Have a wonderful day, stay safe and be well. The Soundproof Cow team
Landon J.
Difficult to order product. Product arrived ruined from being exposed to water. Now I have to order another bag!
Reply from Soundproof CowApr 22, 2020
Good day Landon, I truly apologize that your delivery was damaged in transit, did you by chance sign for the package as damaged, if a signature was required? Was the package marked as damaged by UPS? Do you have photos of the interior and exterior water damage that was present when you received the order. We would be more than happy to file a claim with UPS on your behalf. We, unfortunately, have no way to control what happens to a shipment after it leaves our facility via a third party carrier such as UPS. I would like to discuss further your statement that the product was difficult to order, I am not exactly sure what that means. Quiet batt is online and available for purchase. I will be also be emailing the email address on file to see if we can help you. Have a wonderful day. The Soundproof Cow Team
Francisco Paredes (Paredes Architects, I.
Product was delivered to wrong address. Not wrong address like a neighbors house. It was wrong house like wrong City. When we called to inquire about where our package was they told us it had been delivered already. When I asked to confirm what address was it shipped to they gave me an address of and old project/client house. The explanation given was that address was the last address we had shipped to prior. Prior as in three years prior. When we asked for a credit on shipping we we given a measly $60 instead of like $135 which is what we were charged for shipping. I don’t understand how we would reward someone for doing an incorrect job. Furthermore I had the embarrassment of having getting a call from an old client telling me I had a package delivered there three years after I finish construction at their house.
Reply from Soundproof CowApr 22, 2020
Good morning Frank, I am bit confused as to your sudden change of tone here. We have posted on our website that due to the current global pandemic, we are working remotely, to please allow additional time for responses. You placed an online order at roughly 7 am on Wednesday 4/15/2020, you requested 3 day Select UPS shipping. Our team was able to accommodate this request, we shipped same day to meet your due date, attached is your original sales order sent to you on Wednesday 4/15/20, confirming your order. At no time did you inform our team that the ship to address was incorrect. I attached your invoice to the email sent to you on 4/22/20 by me, all attachments discussed in this response were included in that same email, originally emailed to you, on Thursday 4/16/20 by me, in the email, the attached PDF invoice contains not only your UPS 3 day select tracking, it also contains the address where the material is being shipped to. At no time did any member of our team receive a call or email from you indicating that the address for the material you purchased was being sent to the wrong address. Our team then received an email from you at 3:37 pm on Saturday 4/18/20 asking when your order would arrive, saying that you “paid lots of money for the delivery”. Just as a side note, we have no way to control what third party shippers such as UPS charge for priority shipping on a 60 lb roll of material. I saw your email come through so I responded to you on Saturday 4/18/20 at 6:14 pm, letting you know that the order had in fact been delivered, after using the UPS tracking located on the invoice that was emailed to you on Thursday 4/16/20, I found that your order had been delivered to your Coral Gables address at 4:04 pm on Friday 4/17/20. (emails attached). You then emailed me the original order confirmation showing that address entered at the time of purchase was your Miami address, this response was emailed Saturday 4/18/20 at 7:35 pm by you. I responded to your email on Sunday 4/19/20 at 8:28 am, apologizing for the inconvenience this shipping error may have caused, that it looked as if this order was auto populated in our system with the previous ship to bill to address, our staff, nor you caught this shipping error. In that same email, also attached for your convenience you stated that “luckily the house you sent it to was my parents house and they called me that a package arrived.” You then said “we need a credit for the shipping as you guys shipped to wrong address, It fair to pay $135 to have it sent to the wrong place.” (Email also attached) I then said that I would look into this on Monday 4/20/20 when we reopen (as listed on our web site our company is only open Monday – Friday), that we would be back in touch at that time. Our company issued you a credit of $63.38, on Monday 4/20/20, back to the purchasing card, this is the difference between the cost of 3 Day Priority Select UPS Shipping and the cost of what it would have been to ship the rolls via regular UPS ground. $135.70 (3 day Select) - $72.32 (UPS Ground) = Refunded $63.38 You also stated her on this 1 star review of our company that we did not even try to reroute the order to have it sent from the Coral Gables address, you stated as a former clients home that you had not worked with for over two years. Yet you told me the error in delivering it to the Coral Gables address was not a big deal, as it was your parents’ home. There is no way to have a delivered package rerouted to your Miami, which is what a roughly 20 minute drive? I am not sure what you are talking about regarding "rewarding someone for an incorrect job." If you are speaking of paying for the ground shipping, the order was shipped, and you did not ask for a full refund. Yet I fail to see what you mean by reward? I am also at a loss as to what was embarrassing for you about this situation, as the house the material was delivered to you told me on our Saturday 4/18/250 email conversation that it was your parents house. I have already apologized for the error, and we have done as you asked and credited you for shipping, I am considering this matter resolved. Our team wishes you the best on your project. Have a wonderful day. Julie R. H. Fitchet President / CEO Soundproof Cow
