Excellent
Based on 742 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Soundproof Cow, we understand that unwanted noise shouldn't have to be something you live with, which is why we carry all kinds of soundproofing, sound absorption and noise reduction materials from top brands like Soft Sound and Quiet Batt. Whether you're soundproofing a room with Acoustic Panels or building a recording studio with Studio Foam, our solutions-based approach to soundproofing any space is truly unique.
Soundproof Cow (soundproofcow.com) has 742 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
742 approved reviews, newest moderated first
Kilson T.
I recieved exactly what I ordered. What was pleasantly surprising is that it arrived much faster than expected.
Reply from Soundproof CowMar 20, 2023
Good day Kilson, Thank you very much for the amazing rating and feedback, we truly appreciate it. We are thrilled to hear about your positive experience. Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team
Marilee S.
For the price, we thought it would be better. We decided to purchase enough product to do the living room and hold off on the primary bedroom to see if it worked in our first floor condo. By the time our contractor was finished installing, sanding the new drywall and painting, it cost us over $4000 to do a 12 X 19 foot room. That's a lot when it doesn't work. Not sure what could have helped. We/he explicitly followed the install directions. Customer service was good on the front end, but once we bought all the product, they never checked back in to see if we were ready to do the other room.
Reply from Soundproof CowMar 20, 2023
Good day Richard and Marilee, I am very sorry that you are not happy with your experience or purchase with our company. I show that you were working with Ryan Y., from our sales team 12/21/22, when you reached out via a contact us form. It looks like Ryan suggested our top solution for your situation, best existing ceiling assembly. We have never had any issues or negative reviews with this solution prior to this. In early January of this year, he prepared for you 2 estimates, one for $1,950.28 on 1/9/23 and the other $3,158.81 on 1/3/23. The first estimate listed for $1,950.28 was purchased on 1/9/23. There was numerous email correspondence between you both at this point. We then show on 2/7/23 you emailed Ryan asking if you could return unused material. It was discussed what was being returned, at no time during this email chain did you state you were unhappy with how the project turned out, requested a follow up or that you were continuing with the other project that you had already been quoted. After speaking with Ryan he gathered with the unused material wanting to be returned, you were not moving ahead with the other project. While we never received the return, Ryan said he did not hear anything further, he thought the estimate was closed. In this situation we feel he could have followed up with you regarding the estimate since you did not technically say that the project was not happening. This has been discussed with the sales team. I will also be emailing the email on file. I look forward to discussing this with you. Wishing you a wonderful day, be safe, be well. Julie Fitchet CEO Soundproof Cow / Custom Components
Jennifer
Customer service is responsive and helpful. The products have worked well.
Reply from Soundproof CowMar 15, 2023
Good day, Jennifer, Thank you very much for the amazing rating and feedback. We truly appreciate it. We are thrilled to hear about your experience, thank you also for sharing. The Soundproof Cow Team
Mark C.
Quick delivery, good product description,
Reply from Soundproof CowMar 6, 2023
Good day Mark, Thank you for the amazing review and feedback. We truly appreciate it! Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team
Wai-ling C.
The soundproofing carpet underlay works. It has helped to dampen the vibration and noise from the a/c ductwork the floor below. Shipping was fast too.
Reply from Soundproof CowFeb 16, 2023
Good day Wai-Ling, Thank you so very much for the amazing review and rating, we truly appreciate it. We are thrilled to hear that you are so happy with the service and product that you received :-) We wish you a wonderful day, be safe, be well. The Soundproof Cow Team
Lucas D.
Ordered prosuct and rec
Reply from Soundproof CowFeb 16, 2023
Good day Lucas, Thank you very much for amazing rating and feedback, we truly appreciate it! We are thrilled to hear you are so happy with your experience :-) You will love what you do not hear! We wish you a wonderful day, be safe, be well. The Soundproof Cow Team
N8
Unfortunately from the start. Justin was not the greatest to work with. He was short on answers short on information and I asked several questions that he did not know the answers to. Unfortunately the material came and the instructions I were given if I would have used them would have screwed up the whole entire system because they didn't even have the right measurements! The whole instruction manual is really a joke. That leaves you asking more questions. The diagrams don't explain and there's not enough diagrams for what you're doing. When you call and ask you get help but it's the fact that you have to keep calling to make sure you're doing it right because the instructions leave you feeling incompetent like they were written by a 4-year-old from a different country! The material worked fairly well. I'm sure I could have saved a lot of money using rockwool instead of this insulation. The ceiling track worked for noise once I put two layers of drywall on. Can't say I would ever use this product again. Feel like I could find most everything elsewhere except for the isotrax system. Unfortunately, for the price that I had to pay in the lack of customer service I got, this would cause me to take my business elsewhere in the future as a contractor! I've been looking into basement remodeling systems for sound and this was what I came up with but after some study of the market I found other places that are willing to work with me and that their customer service is top notch! Only thing I can say that's bad about the product is it comes with a lack of instructions and then when you're putting lighting in they really don't know how to do it! Unless you create a bunch of boxes for your can lights that are little LEDs more. You use tiny little pucks and use them everywhere which will increase your lighting cost by about $10,000! Do yourself some research and you will find that products and prices vary at other companies and the customer service is willing to help you. I would just ask that the very first time I called and contacted Justin about the product that he would be more personable to deal with and not feel like you're wasting someone's time. When you're calling asking about their product and how it's used! You should be willing to give a full detail of what's going on and be willing to communicate with them. Unfortunately, Justin was not willing to do that and really left me with a bad taste in my mouth about working with this company because of his lack of leadership and professionalism!
Reply from Soundproof CowFeb 16, 2023
Good day, Nate, I am sorry to hear that you were not happy with your experience working with our company. I have gone through all of Justin's email correspondence and the only lingering questions I was able to see were those that you did not answer. Such as how many screws you needed to be sent to you because you felt you were shorted. Justin also had our sales manager involve our TForce rep to help you get the remaining part of your order from your local hub. I was not privy to any phone conversations, however, in our open concept sales office I can imagine any inappropriate tone or behaviors would have been overheard and immediately addressed by our sales manager sitting next to Justin, or our COO, that sits across from Justin. I always try to use situations like this as an opportunity to grow, so we have spoken with the entire sales team, reminding them of the importance to give detailed answers and be courteous, not short or curt. I apologize if you do not feel you received this level of service. As for the instructions that you are referring to, we have fine tuned them over the years to try and keep them as simple and informative as possible for our customers. https://www.soundproofcow.com/skin/common_files/pdf/best_new_ceiling_soundproofing_assembly_pds.pdf Above is the link to the instructions that you are referring to, we would greatly appreciate your feedback regarding what the difficulty was understanding these instructions. As our goal is to educate and keep things as simple / accurate as possible. I thank you for your time and the detailed response regarding your experience. Wishing you a fabulous day, be safe, be well. Julie R. H. Fitchet President / CEO American Micro Industries, Inc. Soundproof Cow / Custom Components
Margaret
When I called for info customer service was very helpful and polite. Product as described and came way faster than website indicated it would.
Reply from Soundproof CowFeb 10, 2023
Good day Margaret, Thank you very much for the amazing feedback and rating. We truly appreciate it and are thrilled to hear about your experience, thank you again for sharing. We wish you the best on your project. Have a wonderful day, be safe, be well. The Soundproof Cow Team
