Average
Based on 294 reviews
SPANX3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to SPANX, a brand that has transformed the world of apparel with groundbreaking shapewear and beyond. Founded in 2000 by Sara Blakely, SPANX has become a global leader in innovative fashion solutions, offering a diverse range of products designed to enhance your everyday style and comfort. From our iconic shapewear to our expanding lines of activewear, lingerie, and loungewear, Spanx is dedicated to creating high-quality, functional garments that empower and inspire. Explore Spanx today and discover how our innovative solutions can transform your wardrobe and boost your confidence. From everyday essentials to special occasion wear, Spanx is your go-to destination for fashion that combines comfort and style.
SPANX (spanx.com) has 294 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
Showing 114 reviews with 1 star · Clear filters
Mary T.
I ordered a pair of jeans in my size on sale. So I asked if I could exchange them for another size since all sales are final. The jeans were so harsh it appeared they had been soaked in starch for 30 years. Like cardboard. Spanx quality is subpar. Buyer Beware
El
Rips on first wear literally and did not appreciate their customer service. Liars and shady and refuse to pass to supervisors. Company culture as strong as their tights.
Reply from SPANXOct 8, 2026
Thank you for your feedback, and we're so sorry to hear about your product ripping! We stand by our products, and in our commitment to provide the best quality products and service, want to fully resolve your issue. While we don't have access to your order details on TrustPilot, if possible, we would appreciate you emailing us at [email protected] so that we can make this right with you.
Beth
I had ordered from Spanx a few years ago without any issues. Recently ordered some high-waisted light-control boyshorts which had boa-constictor leg elastic. Ridiculous. Sent them back for the Supima cotton boyshorts, which were fine in the leg, but the vulvar area was not designed with a human woman in mind. I'm sure they would fit Spongebob Squarepants just fine, though. Unwearable. Both items were the same price, but Spanx said they couldn't do an exchange unless it was the same style. Why would I want another color or size of the style I hated? Anyway, I am a very squeaky wheel with plenty of time, so I eventually got an exchange and a full refund "as a one-time courtesy." It was not easy, and there will not be a second time for me. I'm not sure who is designing this stuff, maybe it's AI, who can't even count fingers.
Reply from SPANXAug 20, 2026
Thank you for sharing your experience with our products and sizing, and we're sorry to hear these styles didn't fit your needs. Rest assured, we're committed to ensuring our customers feel empowered in their SPANX products. As such, we're going to make sure to forward your design feedback to our the correct teams for further review. With that in mind, if you ever would like to revisit SPANX, please know that we would love to support you with a personalized sizing and styling recommendation from one of our SPANX Stylists to make sure you're in a product that you love. Just email us at [email protected], and we'll be happy to take next steps with you.
IA
BEWARE – I would not recommend ordering from here. I don’t typically write reviews, but I feel an honest and fair account of my experience is necessary as I would hate for anyone else to have the same experience. The sizing was completely off, and I was then faced with a £20 fee to make a return. Even more frustratingly, one of the items I attempted to return was refused, despite being within the stated returns window. Overall, the whole experience has been extremely disappointing and has left me feeling that ordering from here simply isn’t worth the hassle or expense. I would not order from here again, and honestly wish I hadn’t placed my original order. I would strongly recommend avoiding
Reply from SPANXAug 10, 2026
Hi there, thank you for sharing your experience and we're sorry to hear you haven't had a good experience with your products and shipping. We definitely want you to feel confident in our products and sizing, and would love the chance to make this right with you. Please email us at [email protected] with your order number so that we can take next steps with you.
Kathy B.
Terrible. I can’t get in touch with anyone in customer service. I keep getting sent to customer or another one which I have to pay for each one. It does no good. This pissed customer said that Spanx is not answering them. They don’t care. The problem was that spanx was ordered by Shop and then it was sent to Spanx. Spanx sent it out. I have a tracking number with UPS. It’s stuck in the middle of nowhere and nobody can do anything about it. This is the worst customer service I have ever had.What do I do now?
Reply from SPANXJul 21, 2026
Hi there! We're so sorry that you haven't been able to receive the support that you need, and please know that we definitely want to take care of this for you. Whenever possible, please send us an email at [email protected] with your order number and any details surrounding your support needs. We'll keep an eye out for your email so that we can partner in providing you a resolution as soon as possible.
Sloane H.
I was very disappointed with my recent experience ordering from SPANX. Not only did I receive the wrong item, but when I contacted customer service to resolve the issue, my original order was canceled instead of being corrected or replaced. This left me without the product I had purchased and forced me to start the ordering process over again. Overall, this experience fell short of my expectations for a premium brand. I hope SPANX improves its order fulfillment and customer service processes to better support customers when mistakes occur.
Reply from SPANXJun 8, 2026
Hi there! We're so sorry to hear about the mix up, and thank you for reaching out about what had happened. Rest assured that we definitely want to take care of this as soon as possible. Please email us at [email protected] with your order number so that we can take next steps with you.
L J T.
Do not order from the UK! £16 delivery charge and a £20 returns charge!! Extremely disappointed in this company
Reply from SPANXJun 15, 2026
Hi there! Thank you for sharing, and we apologize for any inconvenience or confusion. Our shipping fees help cover the cost of getting your order from our warehouse in the United States to you safely and on time (or vice versa for returns). The good news is that all prices at checkout include any applicable taxes, duties, and fees—so there won’t be any surprise charges at delivery! We understand that it's important to know what to expect when shopping from the United Kingdom, so please feel welcome to reach out to us at [email protected] if you ever have any questions.
Beth S.
Impossible to contact for help. Unresponsive customer service…Been trying for several days. Product isn’t worth the frustration of dealing with customer service.
Reply from SPANXMay 26, 2026
Thank you for reaching out about your experience, and we're so sorry you haven't been able to reach us yet. We definitely want to support you and your product needs, so please email us at [email protected]. We're happy to help.
