Average
Based on 205 reviews
Sparkly Roses3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Make her feel special ❤️
Sparkly Roses (sparklyroses.com) has 205 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
205 approved reviews, newest moderated first
beto O.
I cannot express how much I was impressed with the quality of product I received. The necklace was perfect and the presentation of the rose was just amazing. Put them together and it is such a beautiful piece and sohappy with my order. Thank you so much!!
Juan S.
Definitely not worth the hassle. I received a broken item, I tried to ask for a refund and nothing has been done. Item was ordered with more than 2 weeks before Valentines as a gift. Horrible customer service.
Reply from Sparkly RosesJun 1, 2024
Dear Juan, We are deeply sorry to hear about your experience with our product and our customer service. It is never our intention to disappoint our customers, especially on special occasions like Valentine's Day. We sincerely apologize for the inconvenience caused by receiving a broken item and for the lack of resolution when you reached out for a refund. This is not the level of service we aim to provide, and we understand your frustration. Please know that we take your feedback seriously, and we are committed to making things right for you. We will prioritize resolving this issue and providing you with the refund you deserve. Please reach out to us directly at [email protected] with your order details, and we will ensure that your concerns are addressed promptly. Your satisfaction is our top priority, and we appreciate your patience as we work to rectify this situation. Sincerely, The Sparkly Roses Team
Jonathan M.
Edited from 1 star to 5 Because of the poor service from my delivery guy the package was received broken. I was furious at first but Sophie handled the situation well. She sent me a replacement for free even though it wasn’t sparklyroses’s fault. Great customer service, did not leave me in the dark like other companies. I will be ordering from them again.
Reply from Sparkly RosesJun 2, 2024
Thank you so much for taking the time to update your review! We're thrilled to hear that Sophie handled the situation well and that you were satisfied with the resolution despite the initial frustration. Providing great customer service is our priority, and we're glad we could assist you promptly and effectively. We truly appreciate your understanding and your decision to give us another chance. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Andy S.
I got the triple galaxy rose for the wife. She was in tears as soon as she got the gift. She loves roses of all kinds and shape. 10/10 recommended
Swaviman A.
On 4th of Feb, I wrote them if they can deliver me within 12 Feb, they responded positive and I ordered, I was constantly tracking and asking them the update, They told me sometimes the tracking lags and assured me on time delivery. Today is 12 Feb and from tomorrow I won't be in station and I will be travelling. The order is worthless!l because I did not receive it until now.
Reply from Sparkly RosesJun 1, 2024
Dear Swaviman, We sincerely apologize for the inconvenience and frustration caused by the delay in your order. It is disheartening to hear that despite our assurances, the delivery did not meet your expectations and now interferes with your travel plans. We understand the importance of receiving your order on time, especially for special occasions, and we deeply regret any disappointment caused. Please know that we take your concerns seriously, and we are committed to resolving this issue for you. We will prioritize investigating the delay with your order and finding a solution that meets your needs. Please reach out to us directly at [email protected] with your order details, and we will do everything we can to assist you promptly. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience as we work to rectify this situation. Sincerely, The Sparkly Roses Team
James H.
I placed my order on February 1st in hopes that I would receive my items in time to combine them in a shipment with other gifts for my significant but unfortunately it’s been a week and I have no clarity on where the shipment is. Their email responses are just about as good as a robocall or automated support, now my Valentines Day surprise will be ruined and of course they don’t even care
Reply from Sparkly RosesJun 1, 2024
We are truly sorry to hear about your experience and the disappointment it has caused you, especially with Valentine's Day approaching. It deeply saddens us to learn that we've contributed to ruining your surprise for your significant other. We understand the importance of timely deliveries, especially for special occasions like Valentine's Day, and we sincerely apologize for falling short of your expectations. We regret any frustration caused by the lack of clarity on the shipment's whereabouts and the quality of our email responses. Please know that we take your feedback seriously and are committed to making things right. We will prioritize investigating the status of your shipment and providing you with a resolution, whether that involves expediting delivery or offering compensation for the inconvenience caused. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future.
Timour L.
Je m appel timour leonet, a j ai passé une commande d une rose s intillante pour l offrir a mon amie, quand je lui ai offert elle as pleurer de joie tellement qu'elle était contente. Alors je recommande vivement la rose s intillante car si vous voulez faire plaisir a une femme c est vraiment le cadeau idéal que je recommande. Ps: la rose s intillante est une veilleuse de nuit, donc quand vous offrez ce cadeau, pensez à acheter des piles 🔋 avec très important ! Bonne journée à vous tous et encore merci beaucoup ❤. Je reviendrai passé commande chez vous très bientôt.
Dan
The items they sell are hit/miss. Not the best quality. But some of the items have wood stands not plastic, at least it makes them look a bit more high class then the plastic stands that other sellers use, although other sellers are 3 times cheaper... So best going to them. I will in the future 100% One of my items delivered was actually made wrong in the factory, very wrong, the male statue inside proposing to the female was glued in the wrong place!!! So he was handing a ring in mid air to nobody, and the lady who was looking in the wrong direction had her hand held out to mid air to nobody, it was an absolute farce. Sparkly Roses tried to say it was couriers fault...err no! did the courier make your items? And glue in the statues in the wrong places? Then after several emails they offered to send a replacement. What good is that when I leave the UK to go see my girlfriend in a few days, what good is a gift that will be left on my path outside in the middle of winter for over a month till I get back home again! these gifts where for her, for Christmas. I the end after a lot of emails they offered a refund for that dodgy item, but only after I left a negative feedback on this site about the order. After they did eventually give a refund on one of the two items I have changed the single star to 3 star.
Reply from Sparkly RosesJun 1, 2024
Thank you for sharing your feedback with us. We sincerely apologize for the hit-or-miss experience you had with our products and the inconvenience caused by the quality issues you encountered. We understand your frustration regarding the wrong placement of the statues in one of your items. This is certainly not the level of quality we strive to deliver, and we regret any disappointment it may have caused. We acknowledge our responsibility for ensuring the quality of our products and apologize for any attempts to shift blame elsewhere. Regarding the delay in offering a resolution, we apologize for any inconvenience this caused. We understand that timing is crucial, especially when it comes to special occasions like Christmas. We're sorry for not meeting your expectations in this regard. We're glad to hear that we were able to provide a refund for the faulty item, albeit after some back and forth. Your feedback is invaluable to us, and we will use it to improve our products and services to prevent similar issues in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
