SpazeReviews of spaze.com

Reply from SpazeOct 24, 2026

Thank you so much for taking the time to share your feedback! Your kind words truly made our day, and we’re thrilled to hear our team made your experience such a warm and positive one. We’re so happy to have you as part of the Spaze family! We can’t wait for your Bamton sofa bed to arrive, and we hope you find your new favorite spot in it!

Reply from SpazeOct 23, 2026

Thank you for sharing your experience! We’re glad to hear your Bamton sofa bed arrived quickly and that delivery was smooth and hassle-free. Our team works hard to make the entire process as seamless as possible, from ordering to delivery. We’re also pleased that assembly was relatively easy. We carefully consider both product design and assembly instructions to keep setup simple and straightforward. The Bamton is a great choice for smaller spaces, combining a compact design with everyday functionality. It’s wonderful to hear that it’s the perfect fit for your home! Beyond its appearance, it’s designed with comfort and ergonomic back support in mind, using quality materials to help maintain its shape and provide lasting support. We hope you enjoy your new sofa bed, and that the mattress pad adds an extra layer of comfort when it’s time to host overnight guests. The Bamton has been one of our bestsellers for several years, thanks to its thoughtful design, versatility, and excellent value. Thank you again for choosing spaze. We hope your new sofa bed serves you well for years to come.

Reply from SpazeOct 21, 2026

Thank you for sharing your feedback, and we’re sorry for the confusion. We completely understand how frustrating it is to expect an item right away and then learn it’s on pre-order. This model is currently on pre-order due to high demand. The pre-order status and estimated ship timing are shown on the product page, and we follow up with a confirmation email after purchase. That said, we know these details can be easy to miss, and we’re looking at ways to make them even clearer. When you order a pre-order item, your payment reserves a unit from our incoming shipment. That way your sofa is guaranteed to you and won’t sell out before it arrives, which could push your delivery back further. We’ve checked your order, and good news: this item is expected back in stock within the next couple of weeks. Your order is set for priority dispatch as soon as it lands, and we’ll keep you updated along the way. If you’d prefer not to wait, you’re welcome to cancel at any time before dispatch for a full 100% refund, with no fees. Just reply to your confirmation email or contact us at [email protected]. We appreciate your patience and look forward to getting your new sofa to you soon.

Reply from SpazeOct 19, 2026

Thank you for sharing your feedback with us. First and foremost, we hope you are recovering well and feeling much better. We are truly sorry to hear about the frustrations you experienced with your delivery and setup. Full assembly service is meant to provide a seamless, hands-off experience, and we acknowledge that assembly should have been completed by our delivery team. We sincerely apologize that this did not occur as expected when your order was delivered back in March. Typically, if an assembly step is missed, an item arrives damaged, or parts are missing, our delivery team flags this on the delivery record immediately, or customers notify us right away so we can dispatch support within 24 to 48 hours. Because six months have passed without any notification, photos, or documentation from either the delivery partner or customer, we were completely unaware of these issues and regrettably never given the opportunity to step in and assist at the time. That being said, we fully understand that personal health matters took priority, and we are committed to looking into this thoroughly now. Since we do not have previous records or documentation regarding these delivery issues or frame wobbling, our team has reached out to you directly via email to gather a few quick details and photos. This will allow us to investigate what happened, assess the sofa bed, and work together with you toward a resolution. We truly value your feedback and look forward to hearing back from you so we can make things right.

Reply from SpazeOct 19, 2026

Thank you for taking the time to share your feedback! We understand that our pricing may seem high compared to other options, and we’re glad the discount helped you decide. We stand behind the quality of every piece we sell, and that commitment continues after your purchase. Our team is here to help with questions, delivery updates, and any concerns that come up along the way. We also offer free fabric samples before you buy, Room of Choice delivery, and an optional assembly service, so your sofa bed arrives ready to enjoy. Our return rate of less than 2% speaks to the quality of our products and to the experience our customers have with us. We hope you enjoy your purchase, and please reach out if you ever need anything. We’re always happy to help!

Reply from SpazeOct 15, 2026

Thank you for your positive review! We are glad to hear that you love the Alna Chair Sleeper—it's the perfect piece for reading nooks. A lot of customers use it for that particular reason, given its multifunctional use as a sofa chair, lounger, and bed. We strive to provide a good customer experience from start to finish, and we're thrilled to hear we delivered!

Reply from SpazeOct 14, 2026

Thank you for sharing your feedback. While we regret that the Alure sofa bed did not match your personal comfort preferences, we appreciate the opportunity to clarify our product quality and support process. The Alure is one of our most popular, top-selling models, backed by hundreds of stellar reviews from satisfied customers. It is expertly crafted with premium high-density foam designed for long-lasting durability and support, placing it comfortably firm on our comfort scale. Because new high-density foam requires a brief adjustment period, we always recommend regular use over the first few weeks to allow the materials to break in and soften naturally. We also want to highlight our team’s proactive support throughout your inquiry. When you first reached out, our customer care team promptly provided guidance on the break-in process. When you subsequently requested a return, we immediately stepped in to facilitate it and reached out to confirm the necessary packaging details to ensure a safe transit back to our warehouse. You had full option and support from our team to complete this return, but unfortunately, we did not receive a response from you to finalize those steps. At Spaze, we remain deeply committed to transparent communication, high manufacturing standards, and making returns as seamless as possible when an item isn't the ideal fit. If you would still like assistance, our team is always available at [email protected]