Excellent
Based on 137 reviews
Specs Collective4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Based in Southern California, Specs Collective is an independent online retailer offering luxury and fashion-forward eyewear. We feature world-renowned names and up-and-coming brands, blending craftsmanship with modern design. With free U.S. shipping, worldwide delivery, and full prescription lens services online, we make premium eyewear more accessible.
Specs Collective (specscollective.com) has 137 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
137 approved reviews, newest moderated first
Abraham B.
Love the sunglasses I ordered, i had several questions about the sunglasses but customer service is excellent. They answered all my questions and shipped my sunglasses super fast. Great place to buy if you are looking to buy new sunglasses
John
Great experience. Fast, and helpful customer service. Amazing selection. Definitely coming back!
Adel H.
I’ve been trying to contact customer service for 2 days now. None of my emails or calls for got a reply.
Reply from Specs CollectiveAug 21, 2022
Hi Adel, We were able to locate and research your order. Your order was placed after 5pm on Thursday, August 18th. Our contact page lists our hours as Monday through Friday, 8-5pm PST. We apologize for not being able to get back to your sooner. We did receive the email you sent on Saturday, August 20th. We sent a response with your order and shipping details. Please let us know if you have additional questions.
Hrithik S.
I have recently placed two orders from your website. The product names and their respective order numbers are Oliver Peoples Lachman (#8958) and Oliver Peoples Bernardo (#8958). I just wanted to know the status of my order? Are the orders processed yet ? When will the order get shipped and when can I expect it to get delivered to me ? I mailed earlier yesterday, but have not received any response yet. I have even tried calling on the number provided on the website +1 (209) 920-7732 but no answer. Please let me know the tentative timeline. I’d really appreciate it. I look forward to hearing from you. Thank you. Regards
Reply from Specs CollectiveAug 21, 2022
Hi Hrithik, Thank you for your patience. Our credit card processing services were reviewing your payment transactions and were unable to approve them. Since you placed three separate orders and used varying payment methods, the review process was longer than usual. All orders were cancelled and the payments were voided. After your first order, we notified you immediately that your order was cancelled and advised you to try using PayPal. However, we did not receive a response and subsequent transactions were not made through PayPal. We apologize for the delayed response.
Larry G.
Great customer service ! Excellent follow up, prompt delivery
Chad T.
Great customer service and communication. Glasses were just what I ordered packaged safely.
Heidi
Ordered some glasses on the 26th June and its now 13th July and have not heard from anybody from specs collective even though I have also emailed them twice. At this point I'm beginning to believe and question if the company actually exists.
Reply from Specs CollectiveJul 13, 2022
Hey Heidi, Thank you for taking the time to share your experience with our store. Each review is an opportunity for our small business to examine our current processes and identify ways to improve our customer’s experience. We were able to locate and research your order. You placed an order on June 25th (Saturday). We sent an email on June 27th (Monday) that contained fulfilment details to the email address you provided at the time of the order. Your order was for a backordered frame. The product page for the frame clearly notes the backorder status. To further be transparent, we sent an additional email noting that this frame is on backorder and provided an estimated delivery date. We also have not received any emails from the provided email address. Please confirm that the emails were sent to [email protected]. We can also be reached through chat and phone. We’d be happy to provide an order update or cancel your order for a full refund any time before the order ships.
Stuart
I found the Mykita glasses I wanted fairly-priced at Specs Collective and although the German manufacturer was experiencing substantial production delays (months), Specs Collective kept me informed, gave me options, and a discount in recognition of my patience. The glasses finally arrived today, securely packaged, after they had provided me tracking details. Solid customer service in spite of the manufacturer's challenges and I would buy from them again.
