Excellent
Based on 137 reviews
Specs Collective4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Based in Southern California, Specs Collective is an independent online retailer offering luxury and fashion-forward eyewear. We feature world-renowned names and up-and-coming brands, blending craftsmanship with modern design. With free U.S. shipping, worldwide delivery, and full prescription lens services online, we make premium eyewear more accessible.
Specs Collective (specscollective.com) has 137 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
137 approved reviews, newest moderated first
Andrew A.
Extremely impressed with the quality of the frames received and how professional shipped. Communication was also prompt and professional. I will be definitely be purchasing again from this business. Highly recommended.
customer
Amazing glasses and outstanding fast shipping, thank you!
Rafe S.
Excellent service, quality and efficiency. I ordered a pair of Akila’s Musas which were out of stock with the provider, so immediately they told me I could either cancel or wait until late October for the order to be shipped. I waited and I have them now. Their shipping prices are very reasonable and they use UPS for Mexico’s shipping, which I loved. I will definitely purchase from you guys again, and even more knowing you’re a small business. I will always support that. Thank you.
David
A lovely pair of handmade Japanese frames I couldn't find anywhere else, at a fair price and excellent service, with fast delivery right to my door in Canada. Highly recommended.
Яна Тараканова Х.
This was the worst experience in the world. They charged me for shipping. They wrote that they would ship from Italy, but in the end they shipped from America, I had to pay 140€ for customs clearance. The worst company. They delivered for more than 2 months, they did not offer any compensation for the long delivery or for the amount I paid for customs clearance. I will never order anything from them and will write bad reviews everywhere!
Reply from Specs CollectiveOct 2, 2024
Thank you for sharing your experience with us. We appreciate the opportunity to clarify the situation. On the same day your order was placed, we emailed you the following: “The PL9901 (SH9901) will be coming from Starck Biotech in Italy. According to Starck Biotech, the ETA will be towards the middle to end of September to our offices due to a backorder on the frame. I apologize for any inconvenience this may cause you.” Our offices are located in Southern California, United States. Additionally, our shipping policy clearly states: “Countries outside of the United States may incur duties and taxes. These charges vary by country, and we encourage customers to research any potential fees for their destination. Specs Collective is not responsible for duties or taxes.” We hope this clears up any misunderstandings. If you have any further questions or concerns, please feel free to reach out to us directly.
Jens D.
I accidentally ordered the wrong glasses. Very quickly that was adjusted! Very friendly service Oliver from Customer Service!!
Milena
Oliver was very professional and helpful. He responded quickly and did everything to ensure my shipment arrived ahead of time. Highly recommended. Thank you very much.
Daryl Anne C.
Excellent customer service and high quality selections of eyewear..
