Great
Based on 20 reviews
Speed Boostr4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We’re a collective of developers that optimize websites, build apps, and create custom solutions.We can build anything on Shopify and take pride in doing quality work – see our Shopify Experts profile.Our mission is to help level up Shopify stores through apps, services, and content.If you have a technical problem contact us and we’ll do our best to solve it. 👍
Speed Boostr (speedboostr.com) has 20 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
20 approved reviews, newest moderated first
Nicole
Very happy with the service. The optimisation was done quickly and included a comprehensive report outlining the work they completed.
Reply from Speed BoostrApr 4, 2024
Hi Nicole, Thank you for your review! We're thrilled to hear that you're pleased with our service! Providing quick optimization along with a detailed report is what we aim for, and we're glad you found it comprehensive. Thanks again for choosing us! - The SpeedBoostr Team
Tack L.
The team at Speed Boostr did a great job at optimizing our website and we were able to to achieve a significant improvement. Staff were also very pleasant to deal with and I'd recommend their services.
Reply from Speed BoostrApr 4, 2024
Hi Tack, Thank you for your kind words! We're delighted to hear that you're satisfied with the optimization of your website and the service provided by our team. Your recommendation means a lot to us, and we're here to always assist you whenever you need us. - The SpeedBoostr Team
Nikola M.
I run Shopify store for nine years so I was in contact with many Shopify Experts and 'Shopify Experts'. This is by far best experience so far. We got ourselves the Entrepreneur+ package. SpeedBoostr team explained all the details about the upcoming work and they were very transparent about what we can expect (and what we shouldn't expect). Work took 7-10 days. The results are impressive, our speed gains are massive. And our web site was relatively well optimized before (minified images etc.). Five star experience, we will be hiring SpeedBoostr in the future for sure.
Reply from Speed BoostrApr 4, 2024
Hi Nikola, Thank you for sharing your experience! We're thrilled to have exceeded your expectations with our Entrepreneur+ package. We appreciate your business and look forward to continuing to support your Shopify store in the future! - The SpeedBoostr Team
Dave W.
They did excellent work for us, exactly as described, in a timely manner at a great price. We will use them again.
Reply from Speed BoostrApr 4, 2024
Hi Dave, Thank you for the great feedback! We're thrilled to hear that you were satisfied with our service. We look forward to working with you again in the future! - The SpeedBoostr Team
Jacob
First, the good part. They optimized my site (Shopify store) and nailed it. Speed was WAY up. Awesome. Then the bad part. They told me that I wouldn't be able to update my theme any more. They would do it. OK, weird but . . . So once an update was released, I asked them to do it and they informed me that I'd need to get on a $900 a month retainer... To update my theme! The instructions for how to update should have been included. "Here you go: make sure you move these scripts and add this snippet and paste this in theme.liquid." Nope. $900 monthly retainer! If you never update your theme, great. Go for it. If you update your theme (we get regular updates), stay away. Bait and Switch.
Reply from Speed BoostrJan 9, 2024
Hi Jacob, Thank you for taking the time to provide feedback on your recent experience with us. We appreciate your positive comments regarding the Entrepreneur Plus service you previously purchased back in August and we’re happy that we successfully optimized your Shopify store's speed. You reached out to us again last October looking for help with your theme update needs. We understand your concerns about the theme update process, and we want to address them to be more transparent and clear. We would like to clarify that at no point were you told not to update your theme anymore. In fact, during your Entrepreneur Plus project, the developer who worked on your site suggested scheduling a theme update to the latest version later in the year. We have always encouraged clients to keep their themes up to date for optimal performance. Regarding the $900 monthly retainer, we offered you two options for the theme update task. One was to enroll in a retainer program, which included 10 hours of development work to assist with any site-related needs. Alternatively, we also offered to provide you with a quote for the specific theme update task if the retainer program did not align with your preferences. We understand your frustration with the lack of detailed instructions for the theme update. However, we want to emphasize that there was no intention of a "bait and switch." Aside from the fact that providing instructions for how to update your theme is not part of the Entrepreneur Plus service, theme updates are not automated processes, and each update is unique due to the introduction of new code and changes. While some themes have automated updaters, the customizations on your site necessitate a manual code merge, to ensure compatibility and to prevent potential issues that may break your site. Our primary goal is to deliver exceptional service and ensure your website operates smoothly and remains up to date. We sincerely apologize for any inconvenience caused, and we appreciate your understanding in this matter. If you have any further questions or concerns, please don't hesitate to reach out. Thank you, The SpeedBoostr Team
Chloe G.
We also got scammed! 1. They optimised 2% of the total pages on the site. 2.The pages they did optimise were minimal and were never going to get remotely close to Google target of sub 2 seconds. 3.They subsequently admitted that there were further optimisations that they "could" have made but chose not to. 4. They have a refund policy which they would not honour. To top it all off you'll have a terrible customer service experience with somebody called Frances. We wasted 3 weeks and $700. Avoid this company like the plague.
Reply from Speed BoostrJan 9, 2024
Hi Chloe Gabriele, Thank you for sharing your concerns, and we sincerely apologize for any frustration you may have experienced. We take customer feedback seriously and strive to address any issues promptly. However, it's important to clarify certain points raised in your review. You opted for our Entrepreneur Plus package, where our developers work comprehensively on your entire theme. Contrary to your claim, we did not optimize just 2% of your total pages. Our developers make direct code changes to your theme, affecting a significant portion of your site, including home, product, collection, and blog pages. Upon completion of the project, our team provided you with detailed reports showcasing the modifications made, along with before-and-after results. Our commitment to transparency ensures that you have a clear understanding of the improvements achieved on your home, collection, and product pages. It's crucial to note that our Google PSI Optimization service, a part of the Entrepreneur Plus package, guarantees a mobile score of 65+ and a desktop score of 95+. At no point did we claim to achieve a 2-second loading time for your site. This information was communicated to you both before purchase and after your concerns were raised post-project. While there may be additional optimizations that could be made, they fall outside the project scope. In such cases, our developers include recommendations in the post-optimization report to guide you on the next steps. Regarding your refund request, we honor our refund policy when the criteria are met. In your case, as we fulfilled the services you purchased and achieved significant improvements for your site, a refund could not be processed. We hope you understand our position on this matter. At the end of the project, we were able to achieve these improvements for your site: 👉 Page weight decreased by up to 72% 👉 Number of requests decreased by up to 71% 👉 Loads up to 65% faster On the Google PSI side, we also achieved the following: 👉 On the homepage, we achieved a +124% gain on Mobile and a +25% gain on Desktop. 👉 On the collections page, we achieved a +70% gain on Mobile and a +8% gain on Desktop. 👉 On the product page, we achieved a +114% gain on Mobile and a +4% gain on Desktop. Mobile scores for your home, collection, and product pages are 94, 85, and 92 respectively while your desktop scores are 99, 99, and 100 - well above the 65+ and 90+ that we guarantee. As for your feedback on our customer service, we appreciate your perspective. Our project manager is committed to providing respectful and professional communication. We understand that differences in expectations can lead to misunderstandings, but we assure you that your concerns were addressed with the utmost consideration. We value your feedback and remain committed to ensuring the satisfaction of our customers. If there are specific issues you would like us to revisit or address further, please feel free to reach out to us directly. We appreciate your understanding. Thank you, The SpeedBoostr Team
Trina M.
I got scammed by them and their developer Tom. They did five minutes work and billed an hour. I then found out they never logged in. Total scammers imo.
Reply from Speed BoostrJan 9, 2024
Hi Trina, We appreciate you bringing your concerns to our attention, and we want to address the issues you've raised regarding our Developer Analysis service. The service you purchased involves one of our developers spending an hour troubleshooting and analyzing a specific issue that you've identified. In your case, the issue was related to Cumulative Layout Shift (CLS) errors. It's important to note that the CLS errors are not directly related to your Shopify store, so there was no need for our developer to log into your Shopify admin. Instead, he focused on the CLS errors, which reside within your Google Search Console account. He did log into the appropriate platform to investigate and address the specific issue you wanted us to analyze. Contrary to your claim, our developer did not work for just five minutes. We meticulously record our developers' time, and the process of analyzing the CLS errors, identifying a solution, creating a detailed report, and providing supporting video documentation took well over the allocated hour. Despite delivering the service you purchased, we are committed to customer satisfaction. As a gesture of goodwill, we have processed a full refund for your order, even in the face of challenges. Our aim is to ensure a positive experience for all our customers, and we're here to address any further concerns you may have. Thank you for your understanding. - The SpeedBoostr Team
Greg M.
Frances Tom and Jenn are really great to work with. Great job would highly recommend.
Reply from Speed BoostrJan 9, 2024
Hi Greg, Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that Frances, Tom, and Jenn provided you with a great experience. Your recommendation means a lot to us, and we're delighted that our team could meet your expectations. If you ever need further assistance or have additional feedback, please don't hesitate to reach out. We appreciate your trust in our services and look forward to continuing to support you. Thanks again for choosing us and for your kind words! - The SpeedBoostr Team
