Bad
Based on 38 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sports Fans Merchandise is part of the Inland Auto and Sports Family. We have dedicated ourselves to offering quality Automotive performance parts and accessories, licensed sports fans merchandise, and business advertising flags since 1993. We continue to redefine our community presence to keep pace with the current consumers market. We are constantly looking for ways to make your shopping experience easier and more enjoyable. With our new sports merchandise store website, we will continue the legacy of customer service, quality products, and affordable prices. We will redesign our sports performance automotive website in the months to come to once again lead the Inland Empire in offering enthusiast driven merchandise and great service to our community! Please feel free to email us at [email protected].
Sports Fans Merchandise (sportsfansmerchandise.com) has 38 customer reviews on Folks Told, with an average rating of 1.4 out of 5.
38 approved reviews, newest moderated first
Brock
Placed order and waa never told it was on backorder or when/if it would arrive. I asked for refund since there was no communication about the order. This was the response I got from customer service… Your backorder is cancelled, please do not order from our sites again. Regards, - SFM
Ann
It seems I had same experience as several others. My order was placed last November. While at the the time it specified on backorder, it was still estimated to arrive by Christmas. I have followed up several times with same “it’s on backorder” responses. In each of those emails they responded so quickly and advised they would refund me asap if wanted. It seemed like such a special gift for my Mom so I held out hope. I’ve sent over five requests to cancel both via chain and their website for weeks now…no response after refund request. I usually don't write reviews but had to help reiterate when so many others experienced the same.
James B.
waited 4 weeks and still no delivery, no way to get refunded, do not send them money or they will just keep it
thomas B.
Avoid this company. Absolutely terrible. I tried contacting them to no avail. They only sent a message that order was on back order. It was supposed to be a Christmas Gift! and as of july 4th I have not received any response. I finally requested a refund 2 months ago on May 9th to my card and have not received anything. Beware!! Beware!! do not order from Sports Fan Mechandise. The item was a mini Detroit Lions mini helmet. Terrible company to deal with.
Chefjohn C.
It says directly on the page that it’s on backorder. Why do you keep ordering something that’s on backorder? Your order has been cancelled and refunded. Do NOT order from us again. Thanks! Regards, - SFM This is the reply. I got after I ask why did they put something on that’s in backorder has been backorder for a year. This is why I give him one really bad customer service.
alma G.
Disappointing Return Policy, Limited Options I recently purchased San Diego Padres Camp Chair (poor quality for the price) from Sports Fans Merchandise , unfortunately, needed to return it. However, I was surprised to find that the return options were very limited. The process was not user-friendly, and I wasn’t given reasonable alternatives to send the item back. I ask if they can send a return label to send the item back and deduct shipping charges from my credit, they said NO, I ask for a physical address to send back product via UPS, they said NO Only USPS to a PO box address, to send it UPS it was going to cost me 13 dlls.. the only choice they gave me is to send it USPS and this was costing me 30.00 dlls I reached out to customer service, but the responses were not helpful in resolving the issue. A more flexible return policy or clearer communication about return options would improve the customer experience. If you’re considering buying from this merchant, I recommend reviewing their return policies carefully to avoid unexpected difficulties. at this point I just decided to keep the chair, Never again will I buy from this company..
Jeff C.
Wow what a shit show. Do not purchase anything from this company it’s a scam.
Flavia
Bought two times, on their site says "in stock", but they don't have nothing. They sent money back one month after I send an email. I think they don't have nothing and only work with our money.
