Reply from Spot2NiteMar 13, 2024
Hi Ronnie, I understand your frustration with the situation. We're truly sorry for any inconvenience the cancellation and refund process has caused. While you deleted your user profile on our website under the assumption the subscription would cancel, we were not aware of that action or desire, and your actual subscription was still intact. We have worked to make that process more clear for all our future travelers.
Due to bank policies regarding disputes, we're unable to issue a refund until the dispute is resolved or withdrawn. This isn't a policy Spot2Nite controls, as it is a financial institutional policy we are bound to follow, but we are committed to refunding you as soon as we're able to, in line with these banking procedures. As we have mentioned several times, you will be completely refunded, as you certainly attempted to cancel your trial during the allotted time.
If you would like to discuss your refund further, please reach out to us, and we are looking forward to the bank's conclusion of the dispute so we can get you refunded every penny you are due.
We are a family-run operation full of avid RVers, and our mission is to help travelers find fantastic places to stay. We thank you for taking the time to leave a review, and for highlighting a pain point in our cancellation process that we have now been able to improve.