SpotOnReviews of spoton.com

ABSOLUTLEY OUTSTANDING!! Ivan took my call & when I had to step away for an impromptu meeting (which ran a bit long) I came back to find that he was still on the line and ready to walk me through all of my inquiries. 15/10 service, thank you for your patience and thorough work.

Iván Monroy cordial y eficiente

James Clark went above and beyond to help me out with multiple issues. James has been beyond excellent and makes me happy to have Spot On as our POS provider.

We've been using Spoton for all our locations for many many years. But I wanted to write a quick review about the amazing support service we recieved from Steven R. today. We've worked with him a lot over these years and always is able to solve our issues very quickly and help us understand the programing better every time as well!

Ivan Monroy has been responsive and helped us navigate their system successfully. Very helpful and kind thank you for all your help

I'd give it a zero if I could. We truly thought this company would be good for us to use, it's been a nightmare. The sales rep was in my business multiple times prior to signing, and emails too, now he is unwilling to even provide us with a phone number for issues we are having. The customer service is even worse, promising callbacks that never happen, unaware of what the product can do and what it does ,and they will lie to you without a concern about it. They set up our banking information incorrectly and try to blame it on us, DoorDash app is awful, took us days to get things set-up part way, no help from company that promised "white glove" service, nope. Basically they tell you to kiss their ass. I wish I stayed with Square, had this thing online 3 days and it is horrible, freezes up, crashes, won't take credit cards, multiple re-boots of system, free isn't free, wish they'd take this thing back without a fee, train your rep and your people, and correct what seems to issues many are having .

James Clark is fantastic to work with. He communicates well and quickly and is on top of ensuring our needs and questions are met. He is great via email but also knows when a phone call will help and takes action to call so matters are resolved promptly.

I've had the pleasure of working with Jonathan Smith on improving the functionality of our SpotOn POS System. I can't say enough good things about the support I've received. From initial contact to updates & installs, he has been incredibly patient, knowledgeable, and always willing to walk me through the process - even when I've had a lot of questions. What stands out is his responsiveness, whether by phone, email, or Zoom. Jonathan always gets back to me on time, which I truly appreciate. Thank you for all your help!