Great
Based on 594 reviews
SpotOn4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SpotOn powers small and midsize businesses with the digital tools they need to run and grow, supported by personal service and delivered at a fair price. A leader in fully-integrated restaurant management systems and small business technology, SpotOn offers end-to-end solutions which include marketing, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions. Our hardware is robust and reliable, ready for the demands of hard-working restaurants, bars, storefronts, online stores, stadiums and more.
SpotOn (spoton.com) has 594 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
594 approved reviews, newest moderated first
Janelle
Chris is fabulous. He has a sense of humor, he is patient, he explains everything, and he makes ypu feel important. That all goes a very long way with me. He also points out what is available with spot on. Very helpful.
Reply from SpotOnNov 5, 2024
Thank you for giving this feedback about Chris. We appreciate your review!
Jacob L.
Mr. Chris Jones is the man. Very professional, helpful, and responsible. Quick service and very helpful every time.
przlore
They promise a lot and then all you have is problems with their system, customer service can never do anything to help. Now they want to charge $750 to get technical support. Worst decision to do business with them.
Reply from SpotOnOct 25, 2024
This is not the experience we want you to have! Our 24/7 support is available to help you free of charge, but we do charge for onsite technical assistance. I'd like to find a better solution, but I'll need more contact information from you to connect you with the right resources. Please respond to our request for information through Trustpilot so we can get this fixed.
Mirisata P.
SpotOn stole $6,662 from our small business through ACH, admits it was for goods we never received, yet refuses to refund. Shady company! UPDATE TO REPLY: Nope. The charges went outside the valid scope of the agreements by $6,662. For example, we were charged for a station we didn't receive (already had it) and two merakis (only need one, already had it). Those were admitted to in writing. And then one of the agreements was void because it had been 3.5 years since activation (not under a year). Scammers!
Reply from SpotOnOct 16, 2024
We've looked into the nature of your complaint and found that you were correctly charged for the hardware you financed. Per the terms of your contract, funds were deducted monthly for the financed equipment. If this is still unclear, contact us at [email protected] for additional explanation.
Rick J.
Before godaddy took them over they were okay and competitie. Since the take over their charges went up by 20% and their customer service when it comes to charge backs are poor very poor! They demand paperwork and then more paperwork till the time to respond expires and tell you to kick dirt! We changed to another much cheaper company with much better customer service
Reply from SpotOnSep 30, 2024
We're sorry to hear you've struggled with your SpotOn service recently. Unfortunately, chargebacks do require paperwork to verify records.
Bobbi C.
I selected SpotOn over Toast because their price was better. I opened my restaurant on June 17th, 2024 and have been using SpotOn as my POS system. Since then, I have lost over $8,000 and hundreds of customers. During our Grand opening weekend, we lost over $300.00 in cyber space using the QR code on the receipt to pay. Spoton did nothing to help us try to solve where the money went. The second one was they had a company wide outage and we had to shut down our restaurant for the day. Spoton never told us why this happened. Next thing was our credit card terminal went down for over three days and spoton never sent us a replacement. I had to call and threaten cancellation if they didn’t overnight us a new terminal. The last straw was our credit card terminal again, it has been down for four days and spoton has done nothing. This company does NOT care about you or your business, customer service is horrible, sales representative is unresponsive, and if u have issues…ur on ur own! I am in the process of canceling and going with Toast, they may be more expensive but definitely worth it! I have had so many issues in the last two and a half months and lost so much money and not to mention the customers who won’t be back. If your considering SpotOn as a POS system, do yourself a favor and go with a different company.
Reply from SpotOnSep 24, 2024
This is not the experience we want you to have, and we apologize for the inconvenience. Please know that we are working on improving in this area.
Añejo T.
Spot On is definitely not the easiest POS system. Fortunately, whenever we have difficulties, Ivan Monroe is always prompt in returning our calls to help resolve our issues.
Reply from SpotOnSep 4, 2024
Thank you for your feedback! We are happy to hear Ivan has been helpful.
Nustart
The service as far as deposits in bank accounts show up on time but are always shorted in the amount deposited. ( customer pays the fees) I called a few times to get it back but it never stops ! I am too busy to baby sit so i stopped calling
Reply from SpotOnSep 4, 2024
Hi Nustart, it sounds like you may have some questions about our dual pricing program. Our client success team is reaching out to better assist.
