Great
Based on 594 reviews
SpotOn4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SpotOn powers small and midsize businesses with the digital tools they need to run and grow, supported by personal service and delivered at a fair price. A leader in fully-integrated restaurant management systems and small business technology, SpotOn offers end-to-end solutions which include marketing, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions. Our hardware is robust and reliable, ready for the demands of hard-working restaurants, bars, storefronts, online stores, stadiums and more.
SpotOn (spoton.com) has 594 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
594 approved reviews, newest moderated first
Resul
Terrible customer service
Reply from SpotOnSep 29, 2023
We're sorry to hear about your experience with customer service, Resul. I've requested more information so I can better look into your case. In the meantime, if you have any questions or concerns, please don't hesitate to reach us at [email protected].
Pat
Spot on is a great company for your POS needs with support when you need it with people you can understand.
Reply from SpotOnSep 29, 2023
Thank you for the shoutout, Pat. Small businesses are at the core of their local communities, and we’re proud to help support them and the people who run them.
XO NAILS & S.
$$OVER CHARGED ,THEY ARE OVERCHARGED ,SERVICE TO SLOW .TERRIBLE CUSTOMER SERVICE
Reply from SpotOnSep 29, 2023
That is not the experience we want you to have. I've looked into your case, and a customer service team member informed me that your account was officially canceled on September 18. We will be issuing your refund. If you have any additional questions, please don't hesitate to reach us at [email protected].
Garland T.
One reason we chose SpotOn, was for its customer loyalty program but had never utilized it. We requested a training with Jonathan and he demonstrated the platform from start to finish outlining all the benefits and integrations. He answered all our questions thoroughly and in a manner that made it interesting to learn through his sense of humor and smarts. He is a huge asset to our restaurants.
Reply from SpotOnSep 22, 2023
Thank you for the shoutout, Garland. Small businesses are at the core of their local communities, and we’re proud to help support them and the people who run them.
Glenn T.
My interaction with Jonathan Smith was Amazing . His knowledge and communication skills helped clear up all questions I had .
Reply from SpotOnSep 22, 2023
Thank you for your kind words, Glenn. We’re proud to help support you and your business.
Misha M.
Annie Kamrin is a terrific Restaurant Success Manager. Great communicator, responsive and diligent. Glad she's on the team.
Reply from SpotOnSep 20, 2023
We love to hear it, Misha. We appreciate your feedback - we’re here to work with you, for you.
BinCredible D.
Morgan Feane is a great client success specialist to work with. She's always responsive to my needs, a total opposite from the person I was assigned initially ( Henry Wilson, who was a nightmare to deal with).
Reply from SpotOnSep 20, 2023
That's music to our ears. Customer service is important to us, and we're happy to hear about your experience with Morgan. We look forward to continuing to help you grow your business.
Juliane M.
SpotOn is new(er) to the game, but they have a lot to offer! They really seem to have their finger on the pulse of the industry and they are always developing new options, functions, etc. Jessica DiStefano at SpotOn is hands down the best. She is our lifeline when it comes to their system. She is quick to reply, always has an answer (or finds an answer), and is a true joy to talk to!
Reply from SpotOnSep 14, 2023
We love to hear it, Juliane. Customer service is important to us and we're happy to hear about your experience with Jessica. We’re proud to help support you and your business.
